Renalita

Provide PAA support across the Cipriano Centre Coordination of all administrative and clerical activities within the department Respond to incoming phone calls, direct inquiries to appropriate personnel/area, greeting patients on arrival

Patient Administrative Associate - Sunnybrook Health Sciences Centre - Toronto, ON

(2025-09)

• Provide PAA support across the Cipriano Centre
• Coordination of all administrative and clerical activities within the department
• Respond to incoming phone calls, direct inquiries to appropriate personnel/area, greeting patients on arrival
• Supporting care patient- registration and updating of patient information, preparing patient schedule, scheduling appointment, reminder phone calls, chart preparation, processing orders and ordering tests, arranging follow ups, filing/scanning documents, documenting patient communication into Oscar, processing community pharmacy refill requests, and post visit exam room restock
• Manage no shows and cancellation list
• Supporting patients/caregivers to complete surveys and/or documents
• Supporting Interprofessional team with staff schedule and government forms for patient
• Tracking stats across the services
• Ordering supplies
• Assisting with projects, arranging meetings, and taking meeting minutes
• Payroll duties as required
• Be a role model for exemplary senior friendly care and promote senior friendly care principles
• Other administrative duties as required

Administrative Assistant, Geriatric Medicine - Sunnybrook Health Sciences Centre - Toronto, ON

(2024-05 - 2025-09)

• Answering the phone and returning voicemails
• Responding to patient and physician emails
• Coordinating appointments with other departments and clinics
• Uploading documents and medical notes on EMR systems
• Electronic filing and chart organization
• Managing all patient bookings; appointment confirmation/reminder with patient/family, managing cancellation list
• Managing inquiries and scheduling appropriate tests; and running in-person clinics, preparing charts, assisting patients with transportation when needed (taxis, wheel-trans, wheelchair volunteers)
• Coordinating follow-up appointments for patients as requested by internal consultation team
• Coordination of OHIP billing
• Supporting physicians in their academic and research roles as needed
• Managing and maintaining physician schedule as requested

Clinical and Surgical Coordinator - Kensington Health - Toronto, ON

(2021-10 - 2024-05)

• Performs a variety of basic and routine clerical and secretarial duties. These may include but are not limited to preparing and typing routine correspondence, answering telephone & routing calls to the appropriate person, greeting patients and visitors, completing forms and reports as required by outside vendors and agencies, and assisting with other departmental responsibilities as needed.
• Follows established processes to obtain, manage and utilize patient information to enhance and improve individual and organizational performance in patient care.
• Assures a current and complete medical record is obtained for every patient admitted to the facility.
• Demonstrates familiarity with insurance procedures and verifies OHIP information when scheduling patients.
• Books surgeries for Kensington Eye Institute and St. Joseph's Health Center.
• Knowledge of PICIS, OR Manager to book surgeries.
• Maintains a well organized waitlist for WTIS
• Creates booking sheets for Kensington Eye Institute and St. Joseph's Health Center ORs.
• Organizes, plans and collects all relevant information required for cataract, cornea, retina, laser and glaucoma surgery.
• Counsels patients on pre and post ophthalmic surgical instructions.
• Assists in maintaining and managing inventory of supplies for the clinic and manage the receipt and delivery of all supplies.
• Books retina, glaucoma, retina, laser, cataract and general clinics.
• Interact with both internal and external customers and exchange information regarding availability of supplies and product information.

Laser Coordinator - Prism Eye Institute - Oakville, ON

(2021-04 - 2021-06)

• Using Oscar EMR to book appointments
• Confirming appointments with patients.
• Keep up-to-date on outstanding messages within a prompt timelines
• Manage all laser booking, and keep track of all laser clinics in all doctor schedules
• Manage calls from doctor's offices regarding new or existing referrals with relation to laser appointments
• Manage waitlist Patients on a regular basis to ensure Patient’s are being booked accordingly
• Be proactive and monitor doctor schedules in advance to make sure all gaps and templates are recognized and filled
• Works closely with the Scheduling Master to ensure templates/clinics are opened appropriately
• Occasionally assists the Retina team or other teams as applicable when required.
• Provides ideas and suggestions to increase the efficiency/probability of operational processes for the company
• Follows all Policies and Procedures
• Participates in proactive Health & Safety activities while performing all duties
• Changes in tasks and responsibilities may change as necessary for business needs

Ophthalmic Medical Personnel - Clarity Eye - Vaughan, ON

(2019-05 - 2021-06)

• Used OSCAR EMR to book appointments
• Recorded correspondence between administration and the health care team
• Checked in all patients that come in for appointments
• Verified OHIP for eligibility
• Supported operations of clinic by proactively problem solving and following up when needed
• Test billed for injection coverage (pharmacy correspondence)
• Test billed for IFH patients
• Corresponded with pharmacies for Rxs
• Assisted Optometrists with prepping patients before appointments
• General clerical duties, faxing, scanning, uploading, answering incoming calls and making outgoing calls
• Prepped patients papers charts for doctors
• Maintained the cleanliness of the clinic by following the sanitation protocols
• Scheduled patient appointments for clinics or procedures including reminder calls
• OHIP billed: Creation of billing sheets
• Reviewed and prioritized messages; Relaid messages to physician in a timely manner
• Retrieved release of information documents from patient charts in order to forward information to other physicians
• Responded to referrals in a timely fashion; ensuring the correct and timely implementation of referrals to other providers/tests for patients
• Organized incoming faxes in the electronic medical record (EMR) in a timely manner
• Maintained physicians calendars and schedules
• Functioned in a public relations role with clients; provides timely, friendly and informative service

Customer Service Representative - Recipe Unlimited Corporation - Toronto, ON

(2006-11 - 2019-10)

• Ensured the highest levels of prompt, friendly, efficient and knowledgeable service is provided at all times
• Primarily responsible for resolving guests concerns with minimal supervision by using the guidelines provided
• Provided the Perfect Guest Experience to our guests by processing orders accurately and offering all current promotions
• Accurately documented and researched customer information, orders and inquiries using internal order taking software and supporting applications
• Participated in the training of new associates
• Performed other duties as assigned

Junior Administrative Assistant - EZ Rect Manufacturering - Mississauga, ON

(2016-05 - 2017-01)

• Answered multi-line telephone
• Built good rapport with the distributors that call in to place orders for their clients
• Navigated through the order system fast and effectively
• Generated clients orders from the distributors into database.
• General filing and matching of invoices etc.
• Verified invoices
• Data entry
• Updated excel spreadsheets with client information
• General office duties
• Ordered office supplies
• Recognized inconsistencies with orders
• Made sure the weekly bills were done for the location
• Called out for carriers
• Made sure freight gets picked up on time
• Dealt with any discrepancies with orders (short shippments, lost items, damaged items)

Utility Bills Operator - INTRIA Items - Mississauga, ON

(2014-09 - 2016-07)

• Bundled of utility, GST and Taxation bills by banking institution
• Handled any discrepancies with bill payments by crediting and or debiting the banking institutions
• Advised banks by mail of any bill discrepancies
• Took any unauthorized utility bill and transposing bill into a cheque, using Nixdroff
• Posted end of day amounts to Extra!
• Inspected and analyzing financial cheques
• Balanced amounts, and processing final calculations before releasing to financial and government institutions

Administrative Assistant - Facility Plus - Mississauga, ON

(2016-02 - 2016-05)

• Answered incoming calls from Sales Rep, Technicians and Clients
• Ordered office supplies from various online sources
• Ordered cleaning supplies and PPE for various clients on a daily basis
• Created specific proposals for Sales Reps, which includes items they are bidding on from their client or clients, their cost and sale prices
• Did simple tasks for Sales Reps such as gathering information about a certain product by doing an internet search of the item(s)
• Used Microsoft Access Schedule to pull the Outstanding Order Report and the Sales Commission Report
• Exported reports to Microsoft Excel Spreadsheet for comparison and update data as needed
• Calculated the Sales Rep’s grand total using their Outstanding Orders and their Invoiced Orders
• Used the Maximizer program to create Work Orders for Sales Reps

College diploma - Social Service Worker - Sheridan College (2011 - 2014)