Renata Borges de Mello

Senior Healthcare Operations Leader with 20+ years of progressive leadership experience across healthcare operations, transitional care, seniors services, mental health, addictions, community health, and post-acute care programs within the Canadian healthcare system. Proven success leading complex multidisciplinary and unionized teams in high-risk healthcare environments, including transitional care units, crisis programs, hospital-to-home services, seniors care, and community-based healthcare operations. Extensive experience driving operational excellence, improving patient flow, strengthening quality and compliance, leading strategic program transitions, and building strong partnerships across hospitals, community organizations, and healthcare stakeholders.

Recognized for delivering sustainable operational improvements, enhancing client outcomes, optimizing service performance, and leading healthcare operations with a strong focus on continuity of care, safety, efficiency, and patient-centered service delivery.

Program Manager - Reconnect Community Health Services

(2021-01)

• Lead two high-risk healthcare programs with direct leadership responsibility for up to 45 multidisciplinary staff across nursing, PSWs, physiotherapy, occupational therapy, recreation, wellness, and support services.
• Manage operations of a Transitional Care Unit supporting adults and seniors referred from hospitals for post-acute recovery, discharge support, long-term care placement, and safe return-home planning.
• Lead an 8-bed short-term crisis bed program supporting individuals experiencing mental health challenges, addictions, homelessness, justice involvement, and housing instability.
• Maintain strong operational partnerships with hospitals and community healthcare partners to support integrated care, patient flow, continuity of care, and discharge planning.
• Led full operational planning and execution of the Transitional Care Unit relocation to a new retirement residence site, ensuring continuity of care and uninterrupted operations.
• Lead quality improvement initiatives, service reviews, compliance oversight, and operational enhancements to strengthen service delivery and client outcomes.
• Develop, monitor, and report on KPIs, discharge flow metrics, incident trends, occupancy planning, and operational outcomes.
• Lead recruitment, onboarding, coaching, performance management, discipline processes, and labour relations for unionized multidisciplinary teams.
• Strengthen risk management practices through incident review, health and safety oversight, policy compliance, and proactive operational problem-solving.
• Build and maintain strategic partnerships with healthcare providers, hospitals, funders, retirement residence partners, and community organizations.

Transportation Supervisor - Reconnect Community Health Services

(2020-01 - 2021-12)

Directed daily transportation operations supporting community healthcare clients with safe, efficient, and client-centered service delivery. Supervised unionized staff including scheduling, coaching, conflict resolution, performance management, and disciplinary processes.

Transportation Supervisor - Reconnect Community Health Services

(2005-01 - 2020-12)

Managed transportation services for seniors and community healthcare clients including intake, scheduling, service coordination, and client support. Supported recruitment, onboarding, supervision, and coaching of staff while maintaining high service quality standards.

Program Assistant - St. Christopher House

(2003-01 - 2005-12)

Delivered structured cognitive, recreational, and social programs for seniors living with Alzheimer's disease and dementia.

Gerontology Program - Gerontology - Humber College (2005-01 - 2006-12)

Social Service Worker Program - Social Service Work - Humber College (2003-01 - 2004-12)

Psychology Studies - Psychology - Federal University of Rio de Janeiro, Brazil (1993-01 - 1996-12)