Rhonda Gould

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill a vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Administrative Assistant - St. Barbe Chronic Care - Flowers Cove, NL

(2019-04 - 2025-06)

• Maintained files and filing, keeping sensitive information confidential. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
• Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
• Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
• Maintained database of client contact information with accuracy and attention to detail.
• Maintained office inventory by assisting with supply orders.
• Built and maintained relationships with vendors and other external contacts.

Personal Care Assistant - St. Barbe Chronic Care - Flowers Cove, NL

(2015-09 - 2025-06)

• Provided assistance with daily living activities, including bathing, dressing and grooming.
• Employed compassionate care when providing personal hygiene services to individuals requiring assistance.
• Assisted residents in activities of daily living to maintain health and dignity.
• Assisted in maintaining a clean, safe environment by following infection control policies and procedures.
• Responded to resident dining needs and assisted with feeding.
• Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
• Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
• Developed meaningful relationships with patients through active listening and conversation.
• Responded quickly to emergency situations and provided necessary first aid.
• Monitored vital signs such as temperature, pulse rate, respiration rate, weight.
• Coordinated medical appointments, errands, and social events.
• Transported client to doctor's office and essential errands.
• Administered medication according to prescribed instructions from medical personal.

Parts and Service Director - McMillan Motors - Devon, AB

(2006-01 - 2009-06)

• Collaborated with other departments across the organization to ensure seamless integration of processes related to parts ordering, delivery scheduling, billing and returns management.
• Developed relationships with external vendors to source hard-to-find parts at discounted prices.
• Streamlined operations through automation, eliminating manual paperwork processes whenever possible.
• Established policies that ensured compliance with applicable laws and regulations governing the sale of automotive parts.
• Maintained up-to-date records regarding warranty claims processing time frames, return authorization numbers and invoicing discrepancies.
• Engaged customers through direct communication channels such as telephone calls, emails or online chat sessions.
• Conducted monthly meetings to create business plans to drive successful monthly business.

Receptionist - Dr. Sivalinghams Medical Office - Devon, AB

(2004-03 - 2006-12)

• Greeted visitors warmly and ensured they had a positive experience.
• Answered phones professionally in accordance with organizational protocols.
• Developed effective working relationships with clients to ensure satisfaction with services provided.
• Complied with privacy and confidentiality policies when communicating with callers and guests.
• Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
• Scheduled appointments and maintained and updated appointment calendars.

High School Diploma - Canon Richards High (1995-06)