Robert Corbisiero

Answer customer support calls for remote-control locomotive systems. Remotely diagnose technical issues by retrieving and analyzing logs via Beltpack Mainterm 2000 and RemoteIQ. Identify and coordinate required parts for on-site repairs.

Product Support Representative - Cattron - St-Laurent

(2024-08 - 2026-02)

• Answer customer support calls for remote-control locomotive systems.
• Remotely diagnose technical issues by retrieving and analyzing logs via Beltpack Mainterm 2000 and RemoteIQ.
• Identify and coordinate required parts for on-site repairs.
• Use technical schematics and documentation to support troubleshooting.
• Track cases and document activities using Zendesk.

IT Support Intern - GardaWorld - St-Laurent

(2021-05 - 2023-10)

• Provided Tier 1 & 2 support to users onsite and remotely.
• Deployed and configured laptops/desktops for users and project rollouts.
• Managed tickets and escalations via C2 Atom system.
• Installed and maintained software; resolved hardware issues.
• Administered accounts and access using Active Directory.
• Promoted security best practices and supported documentation efforts.

DEP - Computer Support and Networking - Pearson Electrotechnology Center (2021-01 - 2023-10)