Robert Corbisiero
Information Technology Professional
Talent
Dollard-Des OrmeauxMember since June 19, 2026
LinuxActive DirectoryPythonAccessAWSZendeskC2 Atom
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LinuxActive DirectoryPythonAccessAWS
About
Answer customer support calls for remote-control locomotive systems. Remotely diagnose technical issues by retrieving and analyzing logs via Beltpack Mainterm 2000 and RemoteIQ. Identify and coordinate required parts for on-site repairs.
Experience
Product Support Representative - Cattron - St-Laurent
(2024-08 - 2026-02)
- Answer customer support calls for remote-control locomotive systems.
- Remotely diagnose technical issues by retrieving and analyzing logs via Beltpack Mainterm 2000 and RemoteIQ.
- Identify and coordinate required parts for on-site repairs.
- Use technical schematics and documentation to support troubleshooting.
- Track cases and document activities using Zendesk.
IT Support Intern - GardaWorld - St-Laurent
(2021-05 - 2023-10)
- Provided Tier 1 & 2 support to users onsite and remotely.
- Deployed and configured laptops/desktops for users and project rollouts.
- Managed tickets and escalations via C2 Atom system.
- Installed and maintained software; resolved hardware issues.
- Administered accounts and access using Active Directory.
- Promoted security best practices and supported documentation efforts.
Education
DEP - Computer Support and Networking - Pearson Electrotechnology Center (2021-01 - 2023-10)
Skills
Information Technology Professional
