211/911 Call Diversion and Navigation Specialist
Send a job offer directly to this candidate
I'm a seasoned professional with over thirty years of rich and varied experience spanning volunteer work, career pursuits, and personal growth. With a keen eye for detail and a passion for creativity, I excel in building meaningful connections with people of all ages. As a self-proclaimed "commUNITY Cultivator," I thrive on fostering inclusive environments where individuals can flourish and support one another. My involvement in initiatives like youth drop-in centers and multigenerational mentorship programs reflects my commitment to nurturing communities and empowering others. Guided by a love for life and a relentless pursuit of justice, I strive to make a positive impact wherever I go.
In my professional journey, I've worn many hats, each reflecting my passion for serving others and fostering meaningful connections:
Contact Centre Coordinator/Community Resource Specialist: At Distress Centre Calgary/211 Alberta, I've been the frontline responder, offering crisis support and connecting callers with essential community resources. As well as supervising and supporting volunteers on the frontline. Whether managing technology concerns, supporting volunteers, or providing compassionate assistance to those in need, I'm dedicated to making a positive impact.
Educational Assistant: My time at Calgary Islamic School and Shoal Lake School was incredibly fulfilling. Working closely with students on English and Language Arts, I helped them navigate grammar, comprehension, and writing skills. More importantly, I strived to create a safe and nurturing environment where every student felt supported and valued, regardless of their challenges
Education: My commitment to personal and professional growth led me to pursue diploma programs in Professional Counselling at Rhodes Wellness College and Child and Youth Services at Reeves College. These experiences have deepened my understanding of human behavior and equipped me with the tools to make a difference in the lives of those I serve.