Rodrigue

Communications and public relations professional with over 10 years of experience in institutional communication strategy, image management, media relations, and crisis communication. Recognized experience in designing communication plans, coordinating campaigns, managing sensitive issues, and developing relationships with various partners. Skilled at analyzing organizational needs, tailoring messages to target audiences, and contributing to the visibility of organizations through consistent and adapted communications.

Client Security Manager - Maximum Security Services Inc - Montréal, Québec

(2024-07)

• Manage emergency situations with calm and composure
• Ensure the safety of clients and premises by applying established procedures
• Respond quickly to unexpected or emergency situations with professionalism
• Monitor activities and produce incident reports as needed
• Collaborate with internal teams to maintain a safe environment

Customer Service Advisor - Centre d'appel IO Solutions - Montréal, Québec

(2023-11 - 2024-07)

• Respond to client inquiries by providing personalized and efficient service
• Identify client needs and propose tailored solutions
• Follow up on client files in accordance with established procedures
• Use effective sales techniques to promote long-term client satisfaction and loyalty

Director of Communications and Media - StarTimes - Kinshasa, République démocratique du Congo

(2013-06 - 2023-08)

• Develop and implement institutional communication strategies aimed at strengthening the company's visibility and reputation
• Build media relationships, manage interview requests, and ensure consistency of publicly disseminated messages
• Design and coordinate the production of communication materials: press releases, media kits, corporate content, and promotional materials
• Manage communications in crisis contexts by developing response plans and ensuring control of the organizational narrative
• Advise on communication issues, image, and brand positioning
• Coordinate collaborations with external partners and oversee certain mandates
• Manage communication budgets, track expenditures, and produce activity reports for senior management
• Implement local and national communication initiatives to increase the organization's media presence

Bachelor's Degree in Communications - Communications - IFASIC (2009)

Major in Communications - Communications - IFASIC (2007)

High School Diploma - ITMAT (2004)