Maud Martin-Kapfer

Versatile professional with solid experience in administrative coordination, project management, and communications. Demonstrated ability to structure information, optimize processes, and draft clear and consistent professional documents. Accustomed to managing multiple mandates independently, delivering exceptional customer service, and coordinating activities. Seeking to leverage organizational and writing skills to contribute to the success of new challenges.

Communications and Project Development Officer - Coopérative de solidarité agroforestière de Minganie - Le Grenier Boréal

(2024-01 - 2025-12)

• Collaborate with senior management on the drafting and structuring of the Employee Handbook, ensuring information is clear, accessible, and consistent.
• Design and coordinate communication and documentation tools to support the organization's activities and development.
• Participate in the structuring and improvement of internal processes related to projects and communications.
• Coordinate various projects in collaboration with the organization's teams and partners.
• Produce and revise various professional documents intended for employees, partners, and stakeholders.

Site Manager - Montréal Mini Storage

(2024-01 - 2025-12)

• Oversee the day-to-day management of site operations and administrative monitoring of activities.
• Welcome, advise, and support clients throughout their experience.
• Manage client files, contracts, invoicing, and various administrative tasks.
• Follow up on requests, resolve issues, and ensure service quality.
• Coordinate ongoing site activities independently and ensure compliance with established procedures.
• Track payments, accounts, and various administrative data.
• Maintain an organized, professional, and safe environment.

Yoga Instructor - White wall Studio, Festival du Monde Arabe, travail indépendant

(2022-01 - 2026-12)

• Planning and leading yoga classes adapted to different audiences and levels.
• Creating and structuring sessions, workshops, and wellness experiences.
• Managing registrations, client communications, and participant follow-up.
• Developing the client experience and maintaining a welcoming, professional, and caring environment.
• Promoting activities and creating content for social media.
• Independently coordinating all logistical aspects related to classes and workshops.

Freelance Writer - Rédactrice indépendante

(2021-01 - 2023-12)

• Grants, professional biographies, and artistic portfolios for artists in the circus and dance fields.
• Adapting content and writing tone to the objectives, audiences, and requirements of each mandate.
• Structuring and synthesizing information from various sources to produce clear, coherent, and compelling documents.
• Independently managing multiple mandates, from information gathering to delivery of final documents.

Project Officer - Cuisines collectives du Grand-Plateau

(2021-01 - 2021-12)

• Assist the communications manager in drafting and preparing the annual activity report.
• Participate in the preparation and coordination of annual general meetings.
• Coordinate various files and follow up on activities with teams and partners.
• Produce and revise communication and presentation documents intended for various stakeholders.
• Contribute to the flow and structuring of information within the organization.

Administrative and Reception Agent - Agence immobilière Renand - Carroz-d'Arâches, France

(2018-01 - 2018-12)

• Contribute to the implementation and improvement of administrative and informational tools to support the company's growth and structuring.
• Welcome an international clientele and provide customer service.
• Structure and maintain various information tracking and management tools.
• Provide versatile administrative support and contribute to the improvement of work methods.

Research and Communications Agent - Conseil Québécois des espèces exotiques envahissantes

(2017-01 - 2017-12)

• Conducting a literature review and synthesizing specialized information.
• Researching and collecting information from local and municipal bodies.
• Developing and implementing a communications plan.
• Writing and distributing content for social media.
• Communicating with various partners and stakeholders.

Public Relations Agent - Ambassade du Canada au Chili

(2017-01 - 2017-12)

(internship)

• Draft and revise various professional content and communications intended for diverse audiences.
• Prepare interviews, press releases, and institutional content.
• Conduct research and synthesize complex information to produce clear and accessible communications.
• Collaborate with various stakeholders in an international professional environment.
• Ensure rigorous communication adapted to different audiences.

Bachelor's Degree - International Studies - Université de Montréal (2014-01 - 2017-12)

D.E.S.S. - Indigenous Narratives and Media - Université de Montréal (2018-01 - 2020-12)

Certification - Yoga Teaching (RYT200) and continuing education - Hatha & Vinyasa & Nidra - Sangha Yoga (2021-01 - 2025-12)