Rohit Shah

Field-oriented and technically skilled professional with over a year of experience in telecommunication industry, including hands-on support for internet and IPTV services. Completed a Post-Graduate Degree in Modern Networks and Cloud Computing, with a strong interest in fiber and broadband technologies. Committed to strong problem-solving skills, adaptability, and the ability to work independently in demanding field conditions while delivering excellent customer service.

Seeking a dynamic and challenging role where I can apply my technical expertise to drive performance, enhance customer satisfaction, and contribute to organizational growth and the community.

Assistant Team Leader at DOLLARAMA (2026-09 – Present)

• Support daily store operations and lead team members, ensuring tasks are completed efficiently and according to company standards.
• Coordinate receiving, boxing, unboxing, and stocking of daily shipments, maintaining organized inventory and proper product presentation.
• Provide excellent customer service and resolve customer concerns, maintaining a positive and professional shopping experience.
• Assist with staff coordination, training, attendance, and break schedules, supporting management in maintaining an efficient team.
• Handle cash management and opening/closing duties while ensuring compliance with store safety, cleanliness, and operational standards.

Cook at MERMAID FISH AND GRILL HOUSE (2024-08 – 2026-07)

• Prepared and cooked a variety of seafood dishes while maintaining high quality and consistency during busy service hours.
• Managed inventory, received deliveries, and organized freezer and storage areas to ensure proper stock levels and minimize waste.
• Trained and supported a team of 11 kitchen staff, helping maintain efficient kitchen operations and service standards.
• Provided excellent customer service by understanding customer needs and responding to requests effectively contributing to a positive dining experience.
• Maintained high standards of cleanliness, food safety, and kitchen hygiene, including regular maintenance of kitchen equipment like dishwasher and oil fryer.

Level 1 Support Executive at VIANET COMMUNICATIONS LTD. (2021-01 – 2022-03)

• Took initiative in resolving client technical issues pertaining to internet and IPTV.
• Interacted with client via phone to understand their concerns, offered timely assistance, to ensure positive customer service.
• Visited customer premises to provide first-level support for internet connectivity issues, router configurations, and IPTV interruptions.
• Escalated complex technical issues to Level 2 Technical Support Team and followed up until the problem was resolved ensuring customer satisfaction.
• Coordinated and assisted internal office hardware and network operations ensuring smooth office functioning.

Data Specialist at CLOUDFACTORY (2019-04 – 2023-01)

• Extracted information from various sources and transcribing it into a consistent digital format, meeting project output requirements for speed and accuracy.
• Pulled, compiled, arranged and analyzed data from multiple sources to produce insights with workforce information.
• Ensured punctuality by attending scheduled shifts on time and log working hours accurately.
• Performed work according to project schedules and high-quality standards and submitted professional proposals and project scopes to potential employers.

Post-graduate Degree in Modern Networks & Cloud Computing – LAMBTON COLLEGE (2024-04 – 2025-12)

BSc (Hons) in Computing – THE BRITISH COLLEGE (2019-08 – 2020-08)

Bachelor's in Information Technology – SOFTWARICA COLLEGE OF IT & E-COMMERCE (2017-01 – 2019-07)