Aniceto Berou

Detail-oriented business process improvement professional with 20+ years of experience analyzing, redesigning, and implementing operational processes across institutional, academic, and retail environments in Canada, the Philippines, Singapore, and Saudi Arabia. Proven track record mapping existing workflows, identifying inefficiencies and gaps, designing future-state processes that incorporate best practices, and leading implementation and change management to secure stakeholder buy-in and adoption. Skilled in using data analysis to measure process performance and demonstrate the impact of improvements.

Graduate credentials in Marketing Research & Analytics and Human Resource Management, together with a Doctor in Business Administration focused on organizational strategy and decision analysis, reinforce a structured, analytical approach to operational excellence.

Research, Extension, and Development Center (REDC) Director - Professional Academy of the Philippines - City of Naga, Cebu, Philippines

(2017-05)

• Mapped and analyze the institution's existing research review process, identifying inconsistencies and gaps against national higher-education standards.
• Redesigned the process, replacing narrative-only review criteria with three scored evaluation rubrics incorporating best-practice evaluation standards, and closed regulatory gaps through structured policy insertions covering data privacy, ethics review, intellectual property, and monitoring & evaluation.
• Developed and led the implementation of the revised process, supporting change management and securing stakeholder buy-in across reviewers and faculty.
• Use data analysis to measure program and compliance performance, demonstrating the impact process changes to senior leadership.
• Collaborate with stakeholders at all levels, including government partners, to ensure successful adoption of new processes.

Curriculum Coordinator - Academy Canada - St. John's, Newfoundland and Labrador

(2024-09 - 2026-03)

• Supported process improvements to curriculum governance and program approval workflows, standardizing documentation and evaluation criteria.
• Coordinated daily administrative priorities and documentation across program governance and approval processes.
• Maintained accurate documentation supporting institutional quality and compliance requirements.
• Supported outreach and recruitment initiatives, coordinating information across internal teams and external partners.

Programme Manager/ Head of Business & Hospitality - BMC International College - Jurong East, Singapore

(2020-07 - 2021-07)

• Evaluated departmental processes against institutional and external accreditation standards, identifying and implementing improvements to strengthen consistency and compliance.
• Assisted senior leadership with administration, budgeting, and reporting to support institutional accreditation.
• Maintained centralized documentation and identified process improvements to strengthen operational efficiency.
• Coordinated reviews and consolidated feedback with accrediting bodies and cross-functional teams to strengthen quality outcomes.

Research Coordinator/ Faculty Member - University of the Visayas - Cebu City, Philippines

(2012-06 - 2017-05)

• Coordinated research-methodology training, mentoring faculty and staff on evaluation standards and consistent process application.
• Provided administrative and research support to department leadership, preparing reports on training and program outcomes.

Store Manager (progressed from Management Trainee) - Gaisano Capital South, Everplus Superstore, Cenrepoint (Al-Khobar, KSA), SM Department Store - Multiple locations

(2001 - 2011)

• Identified inefficiencies in retail operations across large-scale environments in two countries and implemented process improvements to increase efficiency and profitability.
• Analyzed sales and inventory data to measure the impact of operational changes and inform ongoing improvements.

Recruitment Specialist I - Recruit Expert Pte. Ltd. - Raffles Place, Singapore

(2020-01 - 2020-06)

• Managed candidate and client tracking systems (database and pipeline management) ─ functionally similar to CRM-based tracking ─ while coordinating full-cycle recruitment and candidate-employer matching.
• Strengthened stakeholder engagement and sales outcomes by improving operational and pipeline management capabilities across the recruitment lifecycle.

Corporate Training Manager I - Gaisano Capital Group - Cebu City, Philippines

(2009-07 - 2010-02)

• Researched and assessed training and development needs and prepared seminar materials.
• Designed and delivered customer service, leadership, and visual merchandising seminars for staff and for department heads and team leaders, resulting in a marked increase in customer traffic sales.

Human Resources Assistant (Internship) - Gao Tek, Inc. - Canada

(2022-06 - 2022-09)

• Provided administrative support to the HR Department across recruitment, onboarding, event planning, and HRIS/database management.
• Recognized as Top Performing HR Associate for three consecutive periods for consistency, initiative, and quality of work supporting recruitment and onboarding.

Doctor in Business Administration - Business Administration - University of San Jose-Recoletos (2023-08 - 2026-08)

Master in Business Administration - Business Administration - University of San Jose-Recoletos (2009-06 - 2014-10)

Graduate Certificate - Human Resources Management - Niagara College (2022-01 - 2022-09)

Graduate Certificate - Marketing Research & Analytics - Centennial College (2023-01 - 2023-08)

Bachelor of Science in Commerce - Management - University of Cebu (1998-11 - 2001-03)