Patrick Tran

Mortgage Agent 1 - Dominion Lending Centres Estates Mortgages

(2024-05 - 2026-04)

Assessed client financial needs to recommend suitable mortgage products.
Assisted clients in completing mortgage applications and gathering the necessary documentation.
Evaluated borrower creditworthiness, and provided customized mortgage solutions.
Managed client communications throughout the mortgage approval process effectively.
Reviewed loan files for accuracy and compliance with lending regulations.
Educated clients on mortgage products and industry trends during consultations.
Coordinated with underwriters to expedite loan approvals and resolve issues.
Monitored changes in relevant legislation that impact the mortgage industry.
Negotiated with lenders to ensure competitive rates for clients.
Coordinated activities between clients, lenders, lawyers, and other stakeholders involved in the process.
Reviewed mortgage applications after approval to verify adherence to conditions.
Advised borrowers on the best strategies for managing their debt obligations.
Maintained customer records, ensuring the accuracy and completeness of all data.

Manager Customer Experience - Td Canada Trust

(2015-08 - 2021-09)

Updated the team on daily operations, compliance policies, and procedures to ensure goal alignment.
Conducted monthly coaching sessions and weekly briefings with CSR for performance enhancement.
Reviewed and approved credit deals, ensuring all documentation met compliance standards.
Collaborated with partners to deliver optimal banking solutions tailored to customer needs.
Oversaw the mutual funds review and approval process to maintain compliance with regulations.
Generated over $2M in business referrals for the sales team during Q4 2020.
Facilitated more than $2 million in new referrals to private bankers in the fourth quarter of 2020.
Initiated a food drive benefiting the local community to promote social responsibility.

Financial Services - Td Canada Trust

(2012-10 - 2015-08)

Achieved over 100% pacing in mortgages and investments.
Ranked as a top performer in TD mutual funds, with over $1M in sales.
Attained 100% in Operational Excellence metrics.
Delivered 100% in mortgage credit protection initiatives.
Provided investment advice, establishing, and managing diverse investment portfolios.
Cultivated relationships with new and existing customers to enhance service delivery.
Generated revenue opportunities and referrals for partners.
Analyzed customer financial situations to offer tailored product recommendations.

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