Wireless technical support
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I worked as a wireless technical support at Rogers communication for 17 years for Apple and Android devices. I provide after sales support for issues concerning the client's data and voice connectivity. As an extended function, I also do sales and other care related concerns to avoid transfers which on turn results to a better customer experience. My years of experience helped me develop people skills to effectively deal with irate customers with patience and respect by taking ownership of their issues.
2007-2024 | Rogers communication | Wireless technical support
2005-2006 | ErgoCentric | Factory worker
2000-2005 | Philippine Public School Teacher's Association | Systems Analyst/Programmer
1993-2000 | Sterling Paper Products Ent., Inc. | System Analyst/ Programmer
1991-1993 | F.F. Cruz Co., Heavy Equipment Division | Programmer
2007 | TriOS College, Network Specialist (MCSE)
1990 | De La Salle College, Programming
