Romain Gobeil

Having several years of experience in this field of activity. I have the ability to build relationships and maintain partnerships with clients and collaborators to increase overall productivity and profits. I am versatile and persuasive, possessing excellent communication and interpersonal skills while having a strong sense of leadership. I am someone who enjoys teamwork while adhering to the vision and values of the company.

Junior Case Manager - NORDIA INC.

(2017-05 - 2025)

Having several years of experience in this field of activity. I have the ability to build relationships and maintain partnerships with clients and collaborators to increase overall productivity and profits. I am versatile and persuasive, possessing excellent communication and interpersonal skills while having a strong sense of leadership. I am someone who enjoys teamwork while adhering to the vision and values of the company.

• Implement prevention and intervention initiatives
• Applied codes of ethics
• Establish contact with the client (empathy and active listening)
• Inform clients of my actions

Customer Service Representative - NORDIA INC.

(2017-05 - 2019)

• Respond to client needs
• Ask the right questions
• Actively listen to the client
• Focus on the client and adapt your approach to different clients
• Treat the client as you would like to be treated
• Exercise good judgment
• Have an in-depth knowledge of our products or services
• It is important to earn the client's respect
• Close the call

Internet Sales Service Representative - NORDIA - Jonquière, QC

(2017-05)

• Promote products
• Be helpful even if it does not lead to a sale

Team Leader (Interim) - NORDIA

(2020-05 - 2020)

• Coordinate my team's work in accordance with directives from my superiors
• Organization and management of schedules
• Attending briefings and work meetings, whether recurring or exceptional
• Delivering work instructions and codes of ethics
• Monitoring working conditions and safety rules
• Developing a performance plan
• Coaching and support

CUSTOMER SERVICE MANAGER - WALMART CANADA

(2024-04 - 2026-04)

• Schedule planning
• Coordinated my team's work
• Meetings and briefings with my supervisors
• Performing data entry
• Promoting company programs (credit card)
• Western Union training (money transfers)
• Processing cash drawer openings and closings
• Ensuring smooth operations, delivering work instructions and codes of ethics
• Monitoring working conditions and safety rules
• Developing a performance plan
• Coaching and support

FAMILY ENVIRONMENT EDUCATOR - LA BAMBINERIE - ALMA, QC

(2006-10 - 2016-09)

I developed activities, interventions, tools, and methods that support the objectives outlined in the individual plan (PI) when necessary, along with the development of social skills and various developmental areas. I completed training related to the specific needs of children.

• Responsible for a group of young children
• Work with children and their individual characteristics, identifying their needs
• Use observation grids to record the frequency of observed behaviors
• Identify the child's needs and find ways to address them
• Ability to work with individual plan (PI) objectives for each child
• Target and create materials that meet the child's needs and develop materials that can stimulate the child's interest and learning

DELIVERY DRIVER - PHARMAPRIX SAINTE FOY - QC

(2022-05 - 2023-02)

Ensure the intact delivery of goods within deadlines and manage the delivery schedule and routes, while taking into account the constraints imposed by production and orders.

• mobilus software
• livrameds software

Administrative Assistant - LES ENTREPRISES HABITATOUT INC. - Alma, QC

(2000-01 - 2006-05)

• Perform accounting data entry (processing accounts payable and receivable)
• Order office supplies and maintain inventory
• Respond to inquiries received by phone and email and transfer calls and messages
• Establish and maintain manual and computerized filing systems for information records
• Formulate and implement office operating procedures
• Greet visitors, determine the purpose of their visit and direct them to the appropriate person
• Open and distribute postal and electronic mail and other received documents and coordinate the flow of information internally and with other departments within the company