Rosby James

Dedicated and adaptable Client Service Representative with over a year of sales experience, adept at managing diverse customer inquiries through multiple communication channels. Proven ability to foster strong client relationships, resolve issues efficiently, and support sales growth, as demonstrated through membership sales and administrative support roles. Eager to leverage strong communication, problem-solving, and client relationship management skills to enhance customer satisfaction and support JunkLuggers Canada's environmental mission.

Student Executive Leader - Saskatchewan Polytechnic Students' Association - Saskatchewan, Canada

(2025-05 - 2026-04)

• Provided strategic and governance leadership for an organization representing over 10,000 students, reporting directly to the Board of Directors.
• Spearheaded full-cycle recruitment and selection for Vice Presidents and Campus Representatives, encompassing interviews, onboarding, and training on governance and professional conduct.
• Administered performance and conduct matters in alignment with organizational bylaws, including disciplinary actions and the removal of council members who failed to meet standards.
• Served on the institutional interview panel for the recruitment of the Associate Vice President, Student Services.
• Researched and guided the legal review of a new Remote Work Policy presented to the Executive Council for approval and implementation.
• Chaired Executive Council and General Council meetings, adjudicating complaints, campaign violations, and non-confidence motions while upholding due process.
• Negotiated and finalized a $2 million infrastructure agreement with Saskatchewan Polytechnic, marking the largest student-led contribution in institutional history.
• Directed province-wide focus groups and surveys to inform a comprehensive five-year Strategic Plan (2026-2031).
• Augmented student health and dental benefits coverage and oversaw the distribution of $1,500 scholarships to 17 students.

Membership Sales Representative - YMCA of Regina - Regina, Canada

(2025-11 - 2026-05)

• Cultivated and sustained relationships with prospective and existing members through personalized consultations and continuous support.
• Facilitated membership growth, retention, and community engagement initiatives while diligently maintaining accurate client records.

Front Desk Agent & Night Auditor - Heritage Inn Hotel & Convention Centre - Saskatchewan

(2024-07 - 2026-05)

• Provided consistent, high-quality guest service, effectively resolving concerns and managing reservations and financial records with precision.
• Coordinated with various departments to ensure seamless operations and enhance positive customer experiences.

Administrative Assistant - GE Power India Limited (GE Vernova) - Vadodara, India

(2020-11 - 2023-11)

• Facilitated procurement processes, vendor relations, invoicing, and reporting within a multinational corporate framework utilizing SAP, Citrix, and Basware.
• Oversaw OHSAS/ISO 14001/ISO 45001 internal and external audit support, maintaining critical Risk Assessment and Aspect Impact registers.
• Orchestrated annual Crisis Management and Workplace Violence drills and curated the Business Continuity Plan.
• Managed expatriate and corporate visitor accommodation and logistics; devised surveys and workflows that optimized administrative procedures.
• Planned and executed company events, including Supplier Day, serving as emcee to foster employee engagement.
• Conducted comparative vendor analysis focusing on pricing, quality, and service to inform procurement negotiations.

Postgraduate Certificate - Project Management - Saskatchewan Polytechnic (2024-01 - 2025-12)

Postgraduate Certificate - Business Management - Saskatchewan Polytechnic (2025-01 - 2026-12)

Bachelor of Business Management (Honours) - Hospitality Management - Sardar Patel University (2020-06 - 2022-12)