CLIENT SERVICE REPRESENTATIVE
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Skilled in customer relationship management, problem-solving, and effective communication.
Position: UX/UI Designer, Marketing Project Owner & Manager, Content creator
Organization: Shamanicca Montreal, 2023
Planned users funnel strategy to Shamanicca’s YouTube Channel. Self-published a book, to conduct the users to channel. Content creation for YouTube channel, scripts, audios and visuals for Videos. As PM, Delegated projects’ tasks on book edition and translation, as well videos Edition for YouTube channel. Delivered first UX Designs for meditation App.
Position: Merchandise associate. Client Service Representative, Electronics department
Organization: Walmart, Montreal, 2024
Honed skills in customer relationship management, problem-solving, and effective communication. Addressed client concerns and provided tailored solutions. Ability to build rapport with clients and understand their needs.
Position: UX-UI Designer
Organization: 4th Whale Marketing, Montreal, 2019 – 2022
Renewed 3 product sites UX-UI Design, pleasing Google UX and SEO Standards; helping to rank better in Search Results, increased traffic quality and leads on each product site. 2 Well-organized and structured Design Systems were delivered, giving consistency and clear instructions to teammates to create other websites elements.
Position: Web Designer, Front-End Developer
Organization: 4th Whale Marketing, Montreal, 2017 – 2019
Completed design projects related to Landing Pages, Commercial Web Banners Systems, Websites, and Seasonal Newsletters for 5 Brands. Developed the front-end of components that were created in the design phases of the projects.
Organization: Graphic Design Program, Universidad Autónoma Del Caribe, Barranquilla, 2004 – 2007 / 2010 – 2012
Organization: Graphic Design Program and Audiovisual Production Technology, Universidad Jorge Tadeo Lozano SC, Cartagena, 2006 – 2011
Transmitted clear knowledge to students in 36+ courses related to design areas such as Web Design, Animation, Typography, Branding, Information Design, Illustration, Basic Design, Editorial Design and Communication
Google UX Design Professional Certificate, Dec 2023
coursera.org
Digital product design with Lean and UX, 2020
domestika.org
Attestation of Collegial Studies in Websites & E-Commerce Development, 2013 – 2014
Collège de Maisonneuve, Montréal.
Bachelor of Graphic Design, 1997 – 2002
Universidad Jorge Tadeo Lozano, SC – Cartagena, Colombia
