Navya Walia

Customer-focused professional with over 5 years of experience in customer service, operations support, auditing, and administrative coordination. Proven ability to manage client inquiries, maintain accurate records, process documentation, and deliver exceptional service in fast-paced environments. Experienced in CRM systems, reporting, compliance reviews, and cross-functional communication.

Strong attention to detail, problem-solving skills, and commitment to providing a positive client experience.

Customer Service Representative - FedEx

(2025-02)

• Respond to customer inquiries and provide timely resolution to service-related issues.
• Maintain accurate customer records using CRM systems.
• Handle high volumes of customer interactions while maintaining service standards.
• Collaborate with internal teams to resolve customer concerns.
• Maintain confidentiality and accuracy when handling customer information.

Data System Representative - FedEx

(2023 - 2025)

• Maintained operational records, reports, and customer-related documentation.
• Processed and verified data with strong attention to detail.
• Prepared daily reports and supported administrative functions.
• Managed employee attendance records and time-card administration.
• Coordinated with multiple departments to ensure information accuracy.

Auditor - SMC - Delhi, India

• Conducted quality audits and compliance reviews of customer service interactions.
• Evaluated communication standards and policy adherence.
• Prepared reports and recommendations to improve service quality.
• Assisted in employee training and coaching initiatives.
• Maintained detailed documentation and audit records.

MBA - Finance (2012)