Roseline Etienne

Compassionate and reliable healthcare and customer service professional with experience supporting clients and patients, providing interpretation services, and delivering technical support. Strong communication skills in English, French, and Haitian Creole. Able to work independently and collaboratively within healthcare and customer service teams.

Detail-oriented, punctual, and committed to providing respectful, high-quality service while addressing client needs and resolving problems effectively.

Haitian Creole Interpreter - Kelly Services, Canada - Canada

(2023 - 2026)

• Provide Haitian Creole interpretation services to support clear and effective communication.
• Facilitate communication between clients and service providers while maintaining professionalism and confidentiality.
• Assist clients in understanding information and communicating their needs accurately.

Healthcare Worker - Michener Hills Extendicare - Red Deer, AB

(2018 - 2021)

• Provided compassionate support and assistance to residents in a healthcare setting.
• Assisted clients with daily needs while promoting dignity, safety, and independence.
• Communicated effectively with residents, families, and healthcare staff.
• Maintained a supportive and respectful environment for clients.
• Followed established health, safety, and workplace procedures.

Help Desk Intern - McGill University - Montreal, QC

(2016 - 2016)

• Provided technical support to users by telephone, email, and support tickets.
• Assisted users with troubleshooting hardware, software, and basic technical issues.
• Documented and followed up on support requests.
• Communicated technical information clearly and professionally.

Exam Invigilator - Concordia University - Montreal, QC

(2013 - 2016)

• Monitored examinations and ensured compliance with university policies and procedures.
• Maintained a quiet, secure, and organized examination environment.
• Communicated instructions clearly to students.
• Identified and reported irregularities when required.

Social Worker - World Vision - Haiti

(2010 - 2011)

• Supported individuals and families by identifying needs and connecting them with appropriate resources.
• Built supportive relationships with clients and community members.
• Provided assistance while maintaining professionalism, confidentiality, and respect.
• Worked collaboratively with colleagues to support community programs.

Food and Nutrition Management - AAPS College (2026)

Medical Transcription / Healthcare Documentation Specialist - CanScribe College (2022)

Associate Degree - Computer Science - University of the People (2019 - 2022)

Healthcare Worker Certificate – Alberta Government Curriculum - Academy of Learning (2017 - 2017)

Work Skills Program - Bredin Learning Centre (2016 - 2016)

Computer Support Certificate - Pearson Learning Centre (2014 - 2016)

Social Service Training Certificate - World Vision (2010 - 2010)

Telephone Switchboard Operations & Receptionist Training - Jamaica School of Business (1996 - 1997)

High School Diploma - Isaac Berdes (2003 - 2004)