Roxann T

Print-industry professional with 25+ years of progressive experience spanning production, prepress, digital and large-format output, signage, bindery/finishing, customer relations and management. Experienced in leading daily operations, staff coordination, scheduling, quality control, inventory, training, safety and client relationships. Proven ability to organize high-volume workflows, solve production and customer issues, adapt to evolving technology and keep teams focused on quality and deadlines.

Medical Office Administrator at Family Practice Clinic – Dr. J. Kozak (2025 – 2026)

• Independently managed daily front-office operations in a busy, high-volume practice.
• Coordinated schedules, competing priorities, urgent requests and high-volume communications while maintaining accurate records and efficient workflows.
• Served as primary point of contact for clients and supported smooth day-to-day operations through organization, problem solving and prioritization.

Manager at Dixon Ink (2022-06 – 2024-09)

• Managed print-business operations with responsibility for customer service, workflow coordination and day-to-day priorities.
• Supported production and order flow while maintaining professional client relationships and resolving issues.
• Applied strong organization, problem solving and production knowledge in a fast-paced print environment.

Customer Service Representative at Jay-Line (2022-01 – 2022-05)

• Provided customer service and order entry for accounts across Ontario and Quebec.

Copy Centre Associate / Lead at Beatties Basics (2018-10 – 2021-02)

• Led copy-centre activities while serving walk-in and account customers.
• Handled ordering, receiving, invoicing and general machine maintenance.

Manager at Reprolabels Inc. (2014 – 2017)

• Oversaw daily operations, staff and customer relations, training and attendance records.
• Responsible for quality control of finished products before shipment and for creating weekly and monthly staff schedules.
• Managed inventory and supply levels, invoicing and computerized cash operations; used QuickBooks for business accounting needs.
• Analyzed customer needs to match products appropriately and resolve issues through effective listening and problem solving.
• Reinforced health and safety procedures through staff training and monitoring, and adapted quickly as technology and production developed.

Customer Service Representative at Aditya Birla Minacs Canada (2012 – 2013)

• Handled high-volume customer inquiries and troubleshooting in a fast-paced environment, maintaining a 90% customer satisfaction rating.

Shipper & Receiver at Category 5 Imaging Inc. (2011 – 2012)

• Coordinated incoming and outgoing shipments, inventory records, supplies and carrier communication while meeting tight deadlines.

Production Worker at FASTSIGNS (2009 – 2011)

• Managed project schedules, media and sign-supply inventories while supporting sign production.
• Created layouts and promotional materials using Adobe Illustrator, InDesign and Microsoft Office.

Computer Operator / Finishing Operator at The Printing House Ltd. (2006 – 2009)

• Completed prepress design functions for a variety of projects and specialized in large-format output.
• Supported production orders through bindery and finishing while following workplace safety procedures.

Art & Design – Niagara College of Applied Arts (2000)

Diploma – Eastdale Secondary School (1998)