Rushil Chawla
Business Document Expert | Technical Business Analyst | MBA | B.Tech
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About
MBA-qualified business and technology professional with 10+ years of experience across project coordination, business operations, IT service delivery, vendor management, reporting, and stakeholder communication. Highly proficient in Microsoft Excel, PowerPoint, Word, MS Teams, and business documentation with proven experience creating professional reports, presentations, project documentation, status updates, meeting summaries, and operational analysis for enterprise clients and leadership teams. Skilled at evaluating complex business requirements, delivering structured feedback, improving workflows, and collaborating with cross-functional teams in fast-paced remote and hybrid environments.
Experienced working with AI productivity tools, business process documentation, and data-driven decision making while maintaining high standards of clarity, accuracy, and professionalism.
Experience
Network/VoIP – IT Technical Business Analyst - Provincial Health Services Authority (PHSA) - Burnaby, BC
(2022-01)
- Develop and maintain detailed business documentation, project updates, reports, and stakeholder communications using Microsoft Office Suite.
- Collaborate with technical project managers, healthcare staff, vendors, and cross-functional teams to coordinate infrastructure deployment and migration projects.
- Create and deliver knowledge-sharing sessions and business presentations for technical and non-technical audiences.
- Track project milestones, risks, escalations, and operational progress while ensuring documentation accuracy and service quality.
- Lead and coordinate onsite and remote teams of 15+ members, supporting operational efficiency and timely project completion.
- Manage ServiceNow tickets, prioritize requests, and provide structured updates and feedback to internal stakeholders.
IT Project Coordinator - Reef Technology - Vancouver, BC
(2021-02 - 2022-03)
- Prepared polished business reports, project status updates, meeting minutes, budgets, and executive documentation using Excel, Word, PowerPoint, and MS Project.
- Worked closely with project managers and leadership teams to analyze requirements and support enterprise phone migration initiatives.
- Coordinated with vendors, clients, and technical teams to identify project risks, document findings, and ensure smooth execution.
- Participated in CAB meetings and operational reviews while delivering clear communication and structured reporting to stakeholders.
- Managed purchase orders, vendor invoices, and project tracking documentation to support budgeting and operational planning.
Customer Service Representative - Maximus Canada - Victoria, BC
(2020-10 - 2021-02)
- Provided detailed information and support to citizens under BC healthcare initiatives while maintaining professionalism and service quality.
- Documented customer interactions and communicated accurate information in a fast-paced environment with strong attention to detail.
Senior VoIP Analyst - HCL Technologies Pvt. Ltd. - Noida, India
(2016-03 - 2018-08)
- Prepared operational reports, technical documentation, and client-facing updates for enterprise voice support projects.
- Collaborated with Level 2/3 engineers, Cisco TAC, and project managers to troubleshoot issues and provide structured feedback.
- Conducted daily system health checks and communicated progress updates to stakeholders and leadership teams.
- Mentored junior team members and supported knowledge transfer initiatives to improve team productivity and operational standards.
Senior Network Analyst - HCL Technologies Pvt. Ltd. - Noida, India
(2015-03 - 2016-03)
Graduate Engineer Trainee - HCL Technologies Pvt. Ltd. - Noida, India
(2013-10 - 2015-03)
Education
MBA - Global Management & Project Management - Royal Roads University (2020)
Bachelor of Technology - Electronics & Communications Engineering (2013)
