Rutu Shah

Technically sophisticated, result-focused, and hardworking professional with a strong educational background and experience as I.T. System Analyst. Seeking to leverage background and experience to take the next career step with a highly respected organization focused on creating strong internal teams. Adept at streamlining I.T. department by separating support tasks, creating new leadership positions, and implementing best practices. Skilled in a technical environment, with a proven background in information technology, network, system administration tools, and technical support. Flexible and versatile; capable of adjusting rapidly to new and challenging situations and working well independently to meet time-sensitive deadlines within competitive work settings. A collaborative leader, team-builder, and advocate of accountability and empowerment with proven success in the leading team to exceed corporate growth and profitability objectives. Committed to quality and excellence.

• Having an outstanding experience in Banking Call Centre.
•  Committed to professional development, willing, and able to complete special training as required.
• Troubleshooting, analyzing, and repairing computer elements such as desktop computers, laptops, and various IT network components/peripherals.
• Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools, and testing methodologies.
•  Highly qualified with exceptional verbal/written communication and strong leadership skills to effectively resolve problems and provide superior customer service.
• Exemplified in-depth understanding of the importance of quality service; comfortable with working independently within competitive environments.
•  Strong motivator/team player with effective and excellent planning, organizational, and negotiation strengths and the ability to lead, reach consensus, establish goals, and attain results.

I have done post graduation Diploma in Networking Systems from Herzing College in Montreal and had completed in 2021.