S P

Financial professional with 10 years of experience in managing accounts payable, receivable, customer service, payroll, and financial reporting. Achievements include streamlining communication processes, resulting in a 100% increase in customer satisfaction. Successfully drove $1.6M in revenue growth within a six-month period through effective client relationship management.

Administrative/Accounting/Sales at Apollo Electric (2023-04 – 2026-03)

Office administration, installation, projects, order-track supplies, scheduling, accounting, sales

• Led initiatives that boosted customer satisfaction scores by 100% through faster pricing and streamlined scheduling
• Secured ESA permits and coordinated site locates, doubling on-site job performance
• Improved 45% of cash flow with business growth decreased losses improving payment efficiency
• Office administration improved 75% organizing documents digitally, implementing office procedures
• Increased volume of business 40% tactfully negotiating projects meeting clients budgets and needs

Finance Department / Customer Service at Vase (2017-03 – 2023-04)

Supporting sales, reception, project administration, billing, accounting, and banking

• Integrated ERP systems to automate AP/AR workflows, reducing processing time by 30%
• Strengthened client relationship resolving 20+ inquires daily with 90% satisfaction
• Enhance faster onsite project completion coordinating scheduling with contractors and vendors to meet clients deadlines

Executive Administrator Finance Dept. at Balanced Logistic (2016-01 – 2017-03)

Administration, accounting, owner operator pay, monitoring approved credits, tracking contracts, AP/AR

• Negotiated improved payment terms with Clients, boasting revenue flow by 25%
• Streamlined month-end close procedures, reducing processing time by 40%
• Handled all day-to-day accounting processes maintaining 80% financial accuracy
• Improved owner operators delivery times over 60%, by tracking times and lowering boarder issues

Executive Administration/Customer Service at Hamilton Diagnostics & Assessment (2010-05 – 2016-01)

Managed employees, responsible for client accounts, scheduling and submitting claims online accounting AP/AR, customer service

• Optimized operations driving 1.6M in revenue growth within 6 months
• Maintained scheduling at a 95% success rate with in-house drivers
• Streamlined communication channels, improving customer satisfaction by 100%
• Improved Clients physical recovery rate 68% working with insurance successfully obtaining assessments
• Maintained client's accounts 100% good working relationship with adjusters, legal representatives, Health care providers keeping open communication updating and meeting deadlines

Diploma – Humber College

Degree – York University

Diploma – Mohawk College