Pawanpreet Wariach

Financial professional with 4 years of experience in delivering insightful financial guidance to clients. Proven track record of providing operational support related to Onboarding, Registered Plans, Transfer Management, & Mutual Fund Processing to IB, PM, and Investment Management firms. Adept at collaborating with cross-functional teams to ensure financial accuracy and strategic decision-making.

Passionate about building a strong client relationship and empowering clients to achieve their financial objectives.

SENIOR ACCOUNT ADMINISTRATOR at NATIONAL BANK INDEPENDENT NETWORK (2023-01 – Present)

• Handle 10,000+ weekly requests such as Contributions, De-registrations, Internal Account Transfers, Fee Payments, Cancel/Corrections, Account Rebalancing, Internal Mutual Fund Reconciliation, Tax Slip Corrections, Settlements, FX, Marriage Breakdown & Pension plan transfers.
• Responsible for timely completion of assigned tasks within S.L.A and follow-up to ensure any outstanding items are processed.
• Answer questions regarding effective solution for new transaction considering long term goal.
• Ensure prompt and thorough resolution of all client issues and recommend improvements in policies and procedures with the goal of continually improving our client's service delivery.
• In-depth knowledge of Canadian market & its regulatory framework.
• Collaborate with other teams to troubleshoot and resolve complex issues in timely manner.
• Adhere to bank policies and facilitate safe and protected transactions.
• Mentor and train new team members and work collaboratively with existing members.
• Contribute to a productive and happy work environment, dedicated to the satisfaction of the client.
• Resolving complex financial issues using spreadsheet software programs such as Microsoft Excel
• Verify and investigate discrepancies.
• Partner with cross functional teams to offer innovative banking solutions to facilitate growth.

SERVICE COORDINATOR at NATIONAL BANK INDEPENDENT NETWORK (2022-01 – 2022-12)

• Act as the point of entry for process client orders and deal with client queries and troubleshooting through specialized transactional process knowledge.
• Review & approve new account applications for 300+ PM firms including updating the existing accounts.
• Review legal trust, offshore, limited partnership, estates and other complex accounts.
• Laise with internal partners on a variety of matters including CRS/FATCA, QI, AML and other regulatory requirements.
• Adhere to compliance requirement governing the maintenance of client documentation and files.

PAYMENT/CUSTOMER EXPERIENCE ASSOCIATE at MIDLAND TRANSPORT (2019-08 – 2021-12)

• Processing and fulfilling transactions, performing audit & reconciliation activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
• Acknowledge and resolve various customer inquiries - understanding and determining customer needs to recommend solutions specific to those needs.
• Resolving discrepancies that include occasional non-routine situations in accordance with standard procedures.
• Promote and cross-sell company products and services when a need or opportunity is identified.
• Act as the customer liaison between departments to ensure customer satisfaction and provide best professional customer support.
• Communicating with internal business partners and external customers to respond to standard and occasional non-standard and/or non-routine inquiries according to guidelines.
• Keep records of customer interactions, transactions, comments, and complaints.

CUSTOMER CARE COORDINATOR at STRATEGY INSTITUTE (2016-09 – 2019-08)

• Supported by entering/updating data into Customer Relationship Management database (Salesforce) and creating various summary sheets and reports for internal/ external use.
• Coordinated conference registration for new attendees and maintain existing delegate lists, researching and assigning incoming leads.
• Keep track of bills and customer payments by phone and/or e-mail via QuickBooks Desktop.
• Assisting customers in a high volume, fast paced environment via call and email support.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Ensured data integrity, accuracy, and completeness by reviewing data.

Diploma in Computer Systems Technology-Networking – Centennial College (2015)

Bachelor of Technology in Computer Science – Punjab Technical University (2013)