Sachini Weerathunga
International Student ,15 years customer service
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About
An adaptable international student with nearly 15 years of expertise in finance sector, excited to embark on a journey in the Canadian job market. Eagerly seeking a transition into vibrant Canadian retail and restaurant sectors, drawing upon a background in delivering exceptional service, adeptness at rapid learning, and a history of seamlessly adapting skills. Recognized for unwavering responsibility and a dedicated work ethic.
Thrived in roles such as Clerk, Customer Relations Officer, and Cashier. Committed to upholding highest service standards while fearlessly embracing new challenges, driven to make meaningful contributions and thrive within dynamic tapestry of Canadian job landscape.
Experience
Executive, National Savings Bank Card Centre, Sri Lanka September 2021 - August 2023
- Resolved consumer issues and maintained smooth customer-end operations as system admin for the bank's mobile app and Internet banking. This app was awarded Best Mobile Banking App 2022
- Analyzed and addressed customer complaints, providing effective solutions and coordinating changes with developers. Increased new customer registrations by 10,000 per month
- Ensured efficient communication between customer needs and technical development teams.
- Provided user support for software applications, including business analysis, requirement gathering, and application server management.
- Collaborated with vendors to implement necessary changes and improvements for banking applications.
- Managed internal software-related concerns and ensuring optimal application performance.
- Consulted clients with account management and inquiries, promoting tailored financial products.
- Introduced financial products tailored to clients' needs, meeting service requirements.
- Oversaw inventory, demonstrating strong organizational skills for efficient branch operation.
- Facilitated seamless store operations and efficient task completion within a team.
- Mentored new staff and collaborated to achieve branch performance goals.
- Processed cash transactions accurately, including deposits, withdrawals, and currency exchanges.
- Managed cash drawers maintained organized work areas, and balanced transactions.
- Collaborated with fellow tellers, ensuring smooth branch operations and ATM management.
Education
Diploma in Applied Banking and Finance September 2017 - January 2020
The Institute of Bankers of Sri Lanka, Sri Lanka
Bachelor of Information Technology August 2010 - March 2017
University Of Colombo School of Computing, Sri Lanka
