Sajjad Malik

Logistics and Supply Chain Professional with more than 15 years of experience

Sr.Manager Logistics and Fulfillment - Standard Biotools (A Biotech Company (May 2019 – Present)

• Managed global logistics and fulfillment operations in Canada, Singapore, France and USA by leading logistics teams strategically located in all regions.
• Established fulfillment centers in Canada and USA for Reagents exports, hired and trained the logistics teams
• Worked with the cross-functional team for the preparation of ISO audit and operational SOPs / KPI’s
• Managed 3PL freight carrier’s KPIs and negotiated freight rates and SLAs to meet customer's expectations 
• Implemented various initiatives to improve logistics KPIs from 85% to 98.5% with a cost saving of 10% on annual logistics spend by reviewing international logistics tariffs by running RFPs, RFQs
• Worked with cross-functional teams of production, purchasing, planning, orders management, Customer service and sales to deliver instruments and biotech consumables on time to meet quarter-end revenue targets
• Delivered on-time delivery KPI during pandemic backlog of congestions and capacity challenges

• Worked in conjunction with the sales team, branch operations, and product line managers to facilitate the smooth onboarding of strategic customer accounts into the organization
• Acted as the primary point of contact between the implementation and/or operations team and internal/external customers during the implementation stage
• Created client SOP (standard operating procedures) and project plan to meet customer expectations and timelines.
• Designed the Customer Operating Procedures for large local and global clients with a focus on Process flow, Scope Matrix, Key Performance Indicators, Automated reports, and agreed Service Level Agreement (SLAs)
• Led the tender management team to submit pricing and bid response to global client’s RFQ, RFP and RFI of international freight procurement projects

• Developed last-mile logistics network of 2000 PUDOPoints across Canada of customized courier parcel delivery program for E-commerce retailers and partner couriers along with an online shipping program
• Designed KPIs dashboard to monitor customers complaint, progress reports and performance matrix
• Developed a return / reverse logistics program for E-commerce industry with 30% saving on logistics cost
• Sourced and procured hardware and services by saving 25% cost from the budgeted price

Head of Customer Services and Supply Chain (Jan 2013 - May 2015)

• Built and managed team of 18 logistics specialists with responsibility for their development through performance dialogues, active leadership, coaching and feedback
• Improved customer service and KAM’s key performance indicators (KPIs) by 33% above target by implementing customer care management tool and efficient complaint handling
• Conducted regular business reviews meetings (QBR) with customers and internal stakeholders to assure that customers' expectations are met and identified improvement areas with an action plan
• Implemented the hyper care customers program to ensure that clients are satisfied with services and solutions with a reduction in churn ratio by 40%
• Sourced, negotiated and procured warehouses, trucking, air, ocean carriers and other commodities using supplier scorecards and supplier selection tools

• Monitored and handled air freight, ocean freight, customs brokerage, 3PL, warehousing and distribution operations to ensure that 150 employees comply with quality, safety, administrative policies, and procedures
• Worked on DMAIC initiatives based on six sigma methodologies for process optimization improvements

• Negotiated and managed end-to-end supply chain contracts with an annual portfolio of $5Mil along with service level agreement (SLA), key performance indicators (KPI) and standard operating procedures (SOP) based on customer requirements including exceptions management, process flow charts & escalation matrix

• Involved in business development activities in the region 

Jan 2016 – Jun 2018 Certified Supply Chain Management Professional (CSCMP), SCMA Canada

Jan 2005 – Aug 2007 Masters in Business Administration (Marketing), University of the Punjab - PK

Jan 1999- Mar 2003 Bachelors of Engineering (Mechanical), University of Engineering and Technology - PK

(Canadian Credential Equivalency issued by WES Canada)