Sally Searl

Alarm Room Operator

Talent

Midhurst, ON, CanadaMember since July 1, 2026

Written and verbal presentation skillsAttention to detailMultitaskingActive listeningDocument processingCADCPICFirehouseMicrosoft OfficeSocial media platformsMap readingMultiline telephoneTypingAS400Customer serviceComputer Aided Dispatch system

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Written and verbal presentation skillsAttention to detailMultitaskingActive listeningDocument processing

About

Answer emergency and non-emergency calls for service Acquire necessary information to determine service required and/or initiate call for service through Computer Aided Dispatch system Answer internal lines and comply with requests

Experience

Alarm Room Operator - Richmond Hill Fire and Emergency Services - Richmond Hill, Ontario

(2019-04)

Answer emergency and non-emergency calls for service
Acquire necessary information to determine service required and/or initiate call for service through Computer Aided Dispatch system
Answer internal lines and comply with requests
Receive, process and record information
Track and maintain resource status
Provide exceptional customer service
Demonstrate the Town of Richmond Hill corporate values of care, collaboration, courage and service

911 Call Taker - Peel Regional Police

(2017-11 - 2019-04)

Answer emergency and non-emergency calls for service
Acquire necessary information to determine service required and/or initiate call for service through Computer Aided Dispatch System
Answer internal lines and comply with requests
Initiates support services (call outs, phone listing, reverse checks, CPID/CAD queries, records checks, sex offender registry checks as required)
Able to use available resources in timely manner to assist with language barriers and translations

Communications Associate - Canada's Wonderland

(2017-09 - 2017-10)

30 Day Hallowe'en Haunt Contract

Answer Emergent and Non-Emergent Calls for Service
Received Cornerstone Award for Service

Automotive Physical Damage Adjuster - Unifund Claims

(2011-07 - 2015-02)

Review policy(s) and determine if coverage is applicable in each loss situation
Adjust complex automotive claims fairly and accurately in accordance with established standards of quality
Raise and control appropriate material damage assignments
Order and review and understand police reports and court transcripts if needed to determine liability. Contact witnesses and investigating officers, if required
Claim settlement and determine if salvage or subrogation potential exists
Respond and resolve customer complaints and/or liability issues
Make appropriate decisions regarding liability based on the fault determination rulings of Ontario
Contact third party insurance representatives to confirm information for liability purposes
Liaising with appraisers, investigators and independent adjusters as required
Able to use resources to assist with language barriers in timely manner
Total Loss Negotiations

Home-Auto Administrative Claims Assistant - Unifund Claims

(2010-01 - 2011-07)

Assign claims to adjusters as reported for Automotive Physical Damage, Bodily Injury, Home Property and Accident Benefit departments
Interact with employees and clients in professional and courteous manner
Receive and direct incoming calls from multiline appropriately, organize and distribute mail, assist clients when they arrive
Request police reports, plate and VIN searches then forward to appropriate adjusters
Vendor Reconciliation
Maintain confidentiality