Alarm Room Operator - Richmond Hill Fire and Emergency Services - Richmond Hill, Ontario
(2019-04)
- Answer emergency and non-emergency calls for service
- Acquire necessary information to determine service required and/or initiate call for service through Computer Aided Dispatch system
- Answer internal lines and comply with requests
- Receive, process and record information
- Track and maintain resource status
- Provide exceptional customer service
- Demonstrate the Town of Richmond Hill corporate values of care, collaboration, courage and service
911 Call Taker - Peel Regional Police
(2017-11 - 2019-04)
- Answer emergency and non-emergency calls for service
- Acquire necessary information to determine service required and/or initiate call for service through Computer Aided Dispatch System
- Answer internal lines and comply with requests
- Initiates support services (call outs, phone listing, reverse checks, CPID/CAD queries, records checks, sex offender registry checks as required)
- Able to use available resources in timely manner to assist with language barriers and translations
Communications Associate - Canada's Wonderland
(2017-09 - 2017-10)
30 Day Hallowe'en Haunt Contract
- Answer Emergent and Non-Emergent Calls for Service
- Received Cornerstone Award for Service
Automotive Physical Damage Adjuster - Unifund Claims
(2011-07 - 2015-02)
- Review policy(s) and determine if coverage is applicable in each loss situation
- Adjust complex automotive claims fairly and accurately in accordance with established standards of quality
- Raise and control appropriate material damage assignments
- Order and review and understand police reports and court transcripts if needed to determine liability. Contact witnesses and investigating officers, if required
- Claim settlement and determine if salvage or subrogation potential exists
- Respond and resolve customer complaints and/or liability issues
- Make appropriate decisions regarding liability based on the fault determination rulings of Ontario
- Contact third party insurance representatives to confirm information for liability purposes
- Liaising with appraisers, investigators and independent adjusters as required
- Able to use resources to assist with language barriers in timely manner
- Total Loss Negotiations
Home-Auto Administrative Claims Assistant - Unifund Claims
(2010-01 - 2011-07)
- Assign claims to adjusters as reported for Automotive Physical Damage, Bodily Injury, Home Property and Accident Benefit departments
- Interact with employees and clients in professional and courteous manner
- Receive and direct incoming calls from multiline appropriately, organize and distribute mail, assist clients when they arrive
- Request police reports, plate and VIN searches then forward to appropriate adjusters
- Vendor Reconciliation
- Maintain confidentiality
