Salwa Haque

Coordinates communication efforts to strengthen team collaboration and customer relationships. Manages organization and appointment scheduling tasks with accuracy. Applies strong attention to detail and time management to support consistent work quality. Maintains organized, efficient workflow in fast-paced environments.

Nissan Regional Consumer Affairs Specialist at Concentrix (2026-06 – Present)

• Manage and resolve escalated customer concerns involving vehicle, warranty, repair, and dealership matters.
• Liaise between customers, dealerships, and internal teams to ensure timely resolutions.
• Investigate complex cases by reviewing customer history, warranty details, and dealership documentation.
• Utilize Salesforce CRM to manage cases, document interactions, track escalations, and coordinate follow-ups.
• Maintain accurate case records while managing a high volume of consumer inquiries.
• Deliver professional customer service while resolving sensitive concerns and supporting customer satisfaction.

Life Insurance Agent at Globe Life (2025-09 – 2026-06)

• Educate clients on life and supplemental insurance options, helping them choose coverage that fits their needs
• Build and maintain client relationships through consistent follow-ups, needs assessment and policy recommendations
• Generate new business through referrals, virtual consultations and lead outreach while meeting monthly sales targets

Store Manager at Sugar Rush (2021-07 – 2025-08)

• Managed daily store operations and staff scheduling to meet operational demands
• Monitored employee work performance and provided training to improve service quality
• Oversaw inventory management including ordering, stocking, and merchandising organization

Inside Sales & Marketing Representative at Priority Kay Recruitment (2022-06 – 2022-09)

• Conducted cold calls and outreach to generate new business leads
• Consistently met sales targets through lead qualification and relationship building
• Collaborated with marketing team on campaigns for lead generation.

Crew Member at Dairy Queen (2019-10 – 2021-06)

• Delivered prompt service and preformed sanitation tasks
• Maintained high cleanliness and adhered to health code standards
• Upheld high professional standards to achieve performance targets

Sales Representative at Hudsons Bay (2019-10 – 2020-03)

• Promoted store loyalty programs and special offers, consistently meeting sales targets
• Resolved customer inquires and concerns quickly to ensure satisfaction and repeat business
• Maintained store presentation standards through restocking and organizing displays

Team Member at Tim Hortons (2017-11 – 2019-11)

• Prepare and serve coffee, tea, and baked goods according to company standards
• Work collaboratively with team members to ensure fast, accurate service during peak hours
• Follow health, safety, and sanitation procedures to maintain a safe work environment

Diploma in Biotechnology – Mohawk College (2026-04)

Bachelor of Public Health in Public Health – Brock University (2024-04)