Jaspreet Kaur
Customer Support Coordinator
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About
Seeking a position in a friendly and challenging environment, where my skills and abilities can be utilized to their fullest potential.
Experience
Customer Support Coordinator - B&G Trucking
(2023-01 - 2025-12)
Worked as a Customer Support Coordinator at B&G Trucking.
- Effectively managed the daily dispatching operations.
- Developed and implemented new protocols to streamline dispatching procedures.
- Investigate and resolve customer complaints and provide timely feedback.
Outbound Supervisor - SCI
(2018-09 - 2022-12)
Worked as an outbound supervisor.
- Oversees the operations of the company's outbound department.
- Manage the day-to-day task, improve productivity and ensure the safety and compliance of the work environment.
Operation Support Coordinator - SCI
(2016-05 - 2018-09)
Worked as an Operation Support Coordinator.
- Waved out customer orders using the SAP and responsible to run the shift efficiently.
- Help in daily operations pick, pack and ship to run the floor effectively.
- Responsible for clearing the backlog and daily orders in a timely manner.
SR3 driver - SCI
(2014-03 - 2016-05)
Worked as a SR3 driver.
- Help in daily functions pick, drop, replen etc according to the demand.
- Pick the orders from upper locations.
- Comfortable with the use of RF scanner.
- Comfortable with driving warehouse machines (cherry picker, Walkie etc).
Front Desk - Dixie Freight Systems Inc.
(2014-01 - 2014-02)
- Receiving & sending mails.
- Answer the phone calls.
- Follow up with the clients.
- Make sure all the loads delivered & picked up on time & inform to the customers.
Order Picking - SCI
(2013-11 - 2013-12)
Responsible for Order Picking.
- Worked with an RF Scanner.
Computer Instructor - Guru Harkrishan Industrial Training Centre
(2006-01 - 2012-12)
- Taught theory and practical of computer applications to college students.
- Evaluated their progress and talent.
Education
Master's of Science - Information Technology - Guru Nanak Girls College (2004-01 - 2006-12)
Bachelor's of Computer Applications - Computer Applications - Institution of Management Studies GNET (2001-01 - 2004-12)
