Sam Nguyen

Dedicated Customer Service and F&B professional with over 6 years of experience in Calgary, including 4 years of versatile experience as a Barista and Kitchen Hand. Known for a strong work ethic, friendly communication, and the ability to thrive in fast-paced environments.

Lead Barista & Kitchen Hand at Gong Cha Chinook (2022-01 – Present)

• Promoted through merit from Barista/Kitchen Hand to leadership roles, taking full responsibility for daily store openings, closings, and shift supervision.
• Manage cross-functional tasks across the entire store, seamlessly handling front-of-house barista duties, POS transactions, and back-of-house kitchen preparations (brewing tea bases, cooking pearls, portion control).
• Assist the Store Manager in operational duties, including inventory management, ordering supplies, and resolving escalated customer complaints to ensure maximum satisfaction.
• Train, mentor and supervise new team members on beverage recipes, cash handling, customer service protocols, and workplace safety standards.

Lead Cashier at H.T Groceries (2022-01 – 2027-01)

• Authorized payments and return of merchandise.
• Resolved issues that may arise, including customer requests, complaints and supply shortages.
• Checked merchandise multiple times during each shift and restocked products when stock ran low.
• Ensured visual standards and image of store are maintained, such as store displays, signage and cleanliness.
• Prepare reports regarding sales volumes, merchandising and personnel matters.
• Mentored other store employees in customer service and assistance to help improve overall satisfaction.
• Trained new sales staff, monitored and reported on performance.

Diploma in Human Resources Management – Bow Valley College (2020-05)

Bachelor's in International Business Administration – Ho Chi Minh City University of Foreign Languages and Information Technology (2014-08)