Sam Zaky

Experienced professional with over 15 years of customer service experience and more than 20 years of safe driving experience in Ottawa. Holder of a valid BZ licence with a clean driving record and clean CVOR. Proven ability to provide excellent customer service, communicate effectively with diverse groups of people, maintain safety standards, and perform under pressure. Reliable, professional, and committed to serving the public with courtesy and respect.

SALES AND CUSTOMER SERVICE REPRESENTATIVE - CANADIAN TIRE & CAPS

(2011-02 - 2014-09)

• Assisted customers with product selection and purchases.
• Handled returns, exchanges, warranties, and customer inquiries.
• Trained new employees on customer service standards and company procedures.
• Maintained a positive and professional customer experience.

MEMBERSHIP REPRESENTATIVE - COSTCO WHOLESALE

(2014-10 - 2017-03)

• Assisted members with applications, renewals, and account inquiries.
• Delivered high-quality customer service in a fast-paced environment.
• Processed transactions accurately and efficiently.
• Resolved customer concerns professionally and courteously.

SALES REPRESENTATIVE - SURGENOR HYUNDAI

(2017-03 - 2018-03)

• Delivered exceptional customer service while assisting customers with vehicle purchases.
• Built positive relationships with clients through professional communication and active listening.
• Explained financing options and vehicle features clearly and accurately.
• Consistently focused on customer satisfaction and problem resolution

SCHOOL BUS DRIVER - Switzer-Carty Transportation Inc.

(2026-03)

Safely transport students while maintaining strict adherence to safety regulations and company policies.

• Conduct daily pre-trip and post-trip vehicle inspections.
• Communicate professionally with students, parents, school staff, and dispatch personnel.
• Demonstrate defensive driving techniques in all weather and traffic conditions.
• Respond calmly and effectively to operational and safety-related situations.
• Maintain accurate records and vehicle inspection reports.

FOOD DELIVERY DRIVER - UBER, DOOR DASH, SKIP THE DISHES & INSTACART

(2015-09)

• Provide excellent customer service while completing deliveries efficiently and professionally.
• Communicate effectively with customers and businesses to resolve issues and ensure customer satisfaction.
• Navigate Ottawa and surrounding areas safely while meeting strict delivery timelines.
• Handle customer inquiries and concerns in a courteous and professional manner

B.S. in Business Administration - Business Administration (2006-06)

Bachelor of Computer Science & InformationSystems Management - Computer Science & Information Systems Management