Mireille Trudeau
More than 10 years experience in customer service
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About
I am bilingual and I have my reliability security clearance. I have over 10 years of customer service experience. I have a diploma in accounting and secretary. In 2023, I did a customer service course at La Cité Collégiale and finished that course with a B note.
I have experience and knowledge with the Microsoft office suite.
Experience
Receptionist 2022 - Present
Consult’Eau, Gatineau (Québec)
July 2022 to present
- Greet customer in person or by phone
- Manage phone calls
- Transfer calls
- Answer emails and write messages (Outlook)
- Book appointments (Praxedo Program)
- Advise clients Provide information by phone
- Monthly Billings (SAGE50)
- Payment Processing (SAGE50. Interact, Visa or MasterCard)
- Update client files (Hub hotspot)
- Filing of analysis reports (client file and Excel document)
Les entreprises Bizier, Wakefield (Québec)
April 2022 to July 2022
- Greet customer in person or by phone
- Manage phone calls
- Send quote to customer by email
- Ship order by transportation
- Payment Processing (cash. Interact, Visa or MasterCard)
Glass Guys, Ottawa (Ontario)
August 2021 to January 2022
- Greet customer in person or by phone
- Manage phone calls
- Provide information by phone or in person
- Answer emails and write messages (Outlook)
- Book installation appointment
- Monthly Invoicing
- Payment Processing (SAGE50. Interact, Visa or MasterCard)
Seguin Morris, Gatineau (Québec)
May 2021 to August 2021
- Answer emails and write messages (Outlook)
- Write, review and proofread reports (Microsoft Office)
- Upload reports and photos to the intranet (by Internet)
Ph Vitres d’autos, Gatineau (Québec)
- Greet customer in person or by phone
- Manage phone calls
- Conseiller les clients
- Commandes de vitres
- Provide information by phone or in person
- Answer emails and write messages (Outlook)
- Book installation appointment
- Payment Processing (SAGE50. Interact, Visa or MasterCard)
- Invoices filing
April 2018 to February 2020
- R Answer emails and write messages (Outlook)
- Produce reports for insurance claims
- Filing
Ph Vitres d’autos, Gatineau (Québec)
Avril 2018 à février 2020 (40 heures/semaine)
- Greet customer in person or by phone
- Manage phone calls
- Conseiller les clients
- Commandes de vitres
- Provide information by phone or in person
- Answer emails and write messages (Outlook)
- Book installation appointment
- Payment Processing (SAGE50. Interact, Visa or MasterCard)
- Invoices filing
Gauvreau Terre de Surface, Gatineau (Québec)
- Greet customer in person or by phone
- Manage many phone calls
- Payment Processing (Interact, Visa or MasterCard)
- Dispatch different trucks on deliveries
Protectron, Ottawa (Ontario)
December 2010 to March 2011
- Answer Emergency
- Handle incoming emergency alarms (residential and commercial)
- Dispatch of emergency services by priority
- Answer emails and write messages (Outlook)
SPA le Nordik, Chelsea (Québec)
November 2009 to February 2010
- Greet customer in person or by phone
- Answer emails and write messages (Outlook)
- Book appointment
Services correctionnels, Ottawa (Ontario)
Contract of 2 weeks
- Proceed to the filing system in chronological order
Centre de technologie des ordinateurs pour les écoles, Gatineau (Québec)
Valoritec, Gatineau (Québec)
Placement of 2 months & contract of 9 months
- Install peripherals, software and operating systems
- Update computer drivers
- Dismentling computer and servers
Education
Administrative Assistante Attestation 2017
Centre de formation professionnelle Vision-Avenir, Gatineau (Québec)
Professional Diploma | Secretary 2017
Centre de formation professionnelle Vision-Avenir, Gatineau (Québec)
Professional Diploma | Accounting 2016
Centre de formation professionnelle Vision-Avenir, Gatineau (Québec)
Professional Diploma | Computer support 2008
Centre Administration, Commerce et Secrétariat de Gatineau, Gatineau (Québec)
