Samba Ndiaye
Help Desk Technician / IT Support • Problem Solving & User Assistance
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About
IT support technician motivated by the fast and lasting resolution of user issues.
Experience in incident diagnosis, ITSM documentation and account management (Active Directory, Google Workspace), gained during an internship at Vidéotron. My foundations in networking, Linux and Azure help me understand the technical root cause of problems rather than working around their symptoms. Recently graduated in Computer Science Technology – Cybersecurity and Cloud Computing (Collège O'Sullivan, June 2026), bilingual and reliable.
Experience
Intern – IT Support - Vidéotron - Montréal, QC
(2026-05 - 2026-06)
- Level 1 IT support: diagnosis and resolution of hardware, software and network incidents; ticket documentation via ITSM
- User account and access management via Active Directory and Google Workspace
- Installation and configuration of workstations, peripherals and network access
Package Handler - FedEx Express - Montréal, QC
(2024-07)
- Receiving, sorting and routing packages according to strict procedures within tight deadlines
Cashier & Customer Support Agent - Metro Av du Parc - Montréal, QC
(2023-08 - 2024-04)
- Independent diagnosis and resolution of cash register and payment system errors
Customer Service Agent - AEE - Dakar, Sénégal
(2021-04 - 2022-07)
- Autonomous customer support: receiving, analyzing needs, resolving and following up on cases
- Management of incoming communications, prioritization of requests and internal coordination
Education
Computer Science Technology - Cybersecurity and Cloud Computing - Collège O'Sullivan (2023-08 - 2026-06)
Bachelor's Degree - Economics and Management – Finance and Accounting - Université Virtuelle du Sénégal (2019-12 - 2023-09)
Certificate - Leadership and Personal Development - Université Virtuelle du Sénégal (2019-12 - 2020-02)
Baccalaureate - Experimental Sciences - Lycée Banque Islamique (2016-10 - 2019-07)
