Sami Mazh

Technicienne en soutien informatique en formation | Assistance aux utilisateurs | Service à la clientèle

Talent

MontréalMember since October 7, 2026

WindowsLinuxMacOSSoftware installation and configurationBasic workstation troubleshootingBasic technical supportPoint-of-sale (POS) systems and cash handlingInventory management and replenishmentMicrosoft 365Active DirectoryNetworking (TCP/IP, Wi-Fi, DHCP)Ticketing toolsRemote accessCustomer ServiceTeamworkReliabilityThoroughnessWorking under pressureCommunication

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WindowsLinuxMacOSSoftware installation and configurationBasic workstation troubleshooting

About

Student in Computer Support (DEP, EMICA), training in software and system installation and configuration, basic technical support, and troubleshooting. Proven experience in customer service and managing systems under pressure (cash handling, logistics, inventory control), demonstrating reliability, thoroughness, and the ability to solve problems quickly. Trilingual in French / English / Arabic.

Seeking a Level 1 IT Support Technician position to apply my technical skills in a structured environment.

Experience

Cashier / Associate - Épicerie Sultan

(2022 - 2023)

Accurately processed a high volume of daily transactions through a point-of-sale (POS) system, ensuring reliable cash controls.
Maintained the organization of store shelves and contributed to improving the customer experience on a daily basis.
Participated in store opening and closing procedures in compliance with established protocols.

Food Distribution Assistant - Banque alimentaire Bélanger

(2023 - 2024)

Prepared and distributed food baskets weekly, providing efficient service to recipients.
Managed the inventory of donations received and organized them in a dynamic team environment.