Assistant Cashier - Costco Wholesale - Ottawa, ON
(2025-10 - 2025-12)
- Delivered efficient, member-focused service in a high-volume retail environment, maintaining accuracy in transaction processing and adherence to safety and sanitation protocols.
- Collaborated with team members to maintain smooth customer flow and resolve member concerns promptly.
Customer Service Associate - Shell Gas Station - Ottawa, ON
(2025-08 - 2025-10)
- Provided friendly and efficient customer service while managing POS transactions, inventory, and regulatory compliance including Smart Serve certification.
- Followed safety, security, and company standard operating procedures in a fast-paced retail environment.
Independent Insurance & Real Estate Consultant - Self-Employed - India
(2022-02 - 2025-03)
- Independently managed a portfolio of client accounts across general insurance and real estate, maintaining a renewal retention rate.
- Generated approximately ₹ lakh in annual insurance premium through referral-based business and direct client engagement.
- Conducted needs assessments and recommended suitable insurance coverage and property solutions to individual and small business clients.
- Processed policy applications, renewals, and claims documentation with full accuracy and regulatory compliance.
Sales Manager – Retail & Commercial Lines - ICICI Lombard General Insurance Company Ltd. - India
(2018-08 - 2022-02)
- Managed end-to-end sales operations for assigned territory, achieving % of annual premium target, generating approximately ₹ crore in gross written premium.
- Led and managed a team of field sales executives and unit sales officers; improved team productivity through structured coaching and performance reviews.
- Developed and maintained relationships with bank branches, dealerships, and corporate clients, driving premium growth across multiple distribution channels.
- Recruited and activated new insurance agents annually; maintained an agent activation rate within assigned territory.
- Processed policy endorsements, renewals, and new business applications while ensuring full adherence to IRDAI regulatory guidelines and internal compliance standards.
- Maintained policy renewal retention rate through proactive client follow-up and timely renewal reminders.
- Resolved complex client escalations by coordinating with underwriting, claims, and operations teams, ensuring high customer satisfaction scores.
Unit Sales Manager - ICICI Lombard General Insurance Company Ltd. - India
(2015 - 2018-07)
- Managed a portfolio of retail and SME clients across Motor, Health, and Property segments, achieving % of assigned targets consistently.
- Conducted regular field visits to agents, lead providers, and intermediaries as per journey plan, maintaining detailed activity logs and pipeline trackers.
- Grew bancassurance premium volume by % YoY by deepening relationships with assigned bank branches and driving cross-sell initiatives.
- Trained and mentored junior sales executives on product knowledge, documentation standards, and customer engagement techniques.
Senior Sales Executive / Sales Executive - Bharti AXA General Insurance - India
(2012 - 2015)
- Generated new business of approximately ₹ lakh in annual premium through agency and direct channels across Motor and Health product lines.
- Recruited and onboarded new insurance agents per quarter; supported their licensing and activation process.
- Built and managed relationships with dealerships and brokers to grow Motor insurance volumes within assigned territory.
Sales Executive - Reliance General Insurance - India
(2009 - 2012)
- Achieved % of annual sales target across retail general insurance products including Motor, Health, and Property lines.
- Managed a client base of policyholders, maintaining strong renewal retention through consistent follow-up and service support.
- Coordinated with channel partners and intermediaries to ensure smooth policy issuance, endorsements, and claims assistance.
Insurance Sales Officer - ICICI Bank - India
(2006 - 2009)
- Cross-sold general insurance products to bank customers across assigned branches, contributing ₹ lakh in annual bancassurance premium.
- Achieved bancassurance penetration rate of % within assigned customer base, exceeding branch targets for consecutive quarters.
- Educated bank customers on insurance products, conducted needs assessments, and processed policy documentation in compliance with bank and IRDAI requirements.
