Sandra Dias-Orsi

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• Highly knowledgeable in installing, deploying, and supporting, multiple operating systems, VOIP systems, Virtual Machines/Hyper-V, VPN’s, Active Directory, Office 365, Azure, web & local backup and recovery software, and smartphones/tablets.
• Hands-on experience in multiple Anti-virus/Malware software and server patch management.
• Maintaining and troubleshooting the use of LANs/WANs, Workstations (Local/Remote) and peripheral equipment.
• Excellent analytical, organizational, and multitasking skills, experienced working independently or with a team in a high-pressure environment while maintaining a high standard of accuracy and timelines.
• Helping users troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
• Analyzing performance to determine the need for repair or replacement.
• Preparing and configuring routers, modems, access points and other equipment for use with a good understanding of TCP/IP networking (DNS, DHCP, Switches, Routers, IP Addresses)

With excellent customer service skills, a strong communicator, and with understanding of deadlines and time constraints, I pride myself on producing great work and completing tasks in a timely fashion while also upholding quality standards.