Sandra Rostecki

Versatile service professional with experience spanning home and residential care, customer support, remote service delivery, staff coordination, and route management. Known for building respectful client relationships, staying organized in fast-paced settings, and handling sensitive concerns with patience and professionalism. Brings hands-on healthcare experience together with strong scheduling, documentation, problem-solving, and team-support skills.

Receptionist - Twin Motors - Dauphin, MB

(2026-06)

• Provide front-desk customer service, answer and direct phone calls, handle cash transactions, and assist with day-to-day dealership needs.
• Complete filing, data entry, cleaning, and general administrative duties while maintaining an organized and welcoming reception area.

Home Care Aide - Home First Home Care - Edmonton, AB

(2025-10 - 2026-03)

• Supported clients with personal hygiene, dressing, mobility, meals, and other daily living activities.
• Promoted client safety, comfort, independence, and dignity while providing companionship and emotional support.
• Completed required documentation and followed established care plans.

Customer Service Representative (Remote) - Rogers Communications

(2025-04 - 2025-08)

• Handled customer billing and account inquiries and resolved concerns in a professional, service-focused manner.
• Maintained accurate customer documentation while working independently in a remote environment.

Home Care Worker / Home Care Aide - Forever Home Senior Care - Edmonton, AB

(2024-09 - 2024-10)

• Provided in-home care, companionship, mobility support, medication reminders, and light housekeeping for seniors.
• Maintained a safe, respectful environment while assisting with activities of daily living.

Route Manager - Molly Maid - Edmonton, AB

(2022-01 - 2024-12)

• Coordinated daily cleaning routes, staff schedules, and client appointments to support efficient service delivery.
• Maintained client relationships, addressed service concerns, and helped ensure quality standards were consistently met.
• Trained and supported team members in day-to-day operations.

Customer Retention Specialist - easyhome - Edmonton, AB

(2016-01 - 2020-12)

• Managed customer accounts, payment arrangements, collections, retention concerns, transactions, and record keeping.
• Resolved customer issues professionally while balancing service needs with account responsibilities.

Health Care Aide - Waverley Seniors Village - British Columbia

(2012-01 - 2016-12)

• Provided personal care, mobility, feeding, hygiene, and daily-living support to residents.
• Monitored resident wellbeing, reported concerns, and followed infection-control and safety procedures.

Health Care Aide Certificate - Vancouver Career College (2012-01 - 2012-12)

High School Diploma

Relevant Coursework - Family Dynamics, Child Psychology - Assiniboine College (2005-01 - 2005-12)