Sheema Siddiqui

Customer-focused professional with experience across retail, food service, client services, sales, inventory, cash handling, and small-business operations. Experienced in leading teams, managing customer relationships, coordinating daily operations, and maintaining organized, visually appealing environments. Proven ability to convert customer inquiries into business, support high-volume operations, and take ownership of closing, inventory, and operational responsibilities.

Founder & Brand Strategist - Tamr Chaleur

(2025-12)

• Generated 7 customer orders and a 160-piece catering order within the first week by developing customer-focused product positioning, pricing, and messaging based on early demand
• Built fulfillment and customer-order workflows across gifting, catering, and DTC channels, enabling reliable execution across multiple order types
• Converted customer feedback and purchasing behaviour into product, messaging, and service improvements to strengthen customer response and repeat-purchase potential
• Managed the full customer journey from inquiry and product recommendation through ordering, packaging, fulfillment, and follow-up

Customer and Sales Strategy Lead - Shophics – Photography Business

(2022-12)

• Drove 33% client growth by identifying customer engagement patterns and improving lead conversion, communication, and audience targeting
• Converted inbound inquiries into booked clients through personalized consultations and needs-based recommendations, strengthening customer acquisition
• Increased referral-driven growth through responsive communication, relationship management, and consistent client experience
• Managed multiple client projects simultaneously while maintaining service expectations, deadlines, and deliverables

Team Lead / Customer Service Associate - Tim Hortons

(2021-09 - 2022-12)

• Led high-volume shifts by coordinating team tasks, reallocating work as needed, and resolving operational issues in real time to maintain efficient customer service
• Ranked #1 in Smile Cookie sales during a commission-based campaign by proactively engaging customers and converting interactions into purchases
• Increased sales order value by recommending new menu options and positioning popular products as customer-favourite staples, creating additional sales opportunities
• Expanded responsibilities into cash and order-taking operations after demonstrating strong customer engagement and service performance

Team Lead / Customer Service Associate - Soghaat – Local Sweets Store

(2018-04 - 2018-08)

• Completed closing procedures 25–30 minutes ahead of standard timing while maintaining approximately 99.75% till and merchandise-monitoring accuracy, improving operational efficiency without compromising accuracy
• Increased customer engagement by 25% through proactive service and customer interaction, earning expanded responsibility for cash and order-taking operations
• Improved customer satisfaction by 50% through efficient POS processing, accurate order handling, and responsive service
• Increased sales opportunities by recommending new menu options and positioning popular products as customer-favourite staples
• Maintained smooth store operations by coordinating team tasks, monitoring inventory, and ensuring products were replenished and displays remained organized and visually appealing

Customer Service Associate - Shoppers Drug Mart

(2019-07 - 2020-10)

• Delivered customer-focused service while assisting with product inquiries and purchases, contributing to a welcoming and efficient in-store experience
• Maintained approximately 99.75% till and merchandise-monitoring accuracy while supporting daily cash handling, inventory monitoring, and store-floor operations
• Completed closing procedures 25–30 minutes ahead of standard timing, improving end-of-day efficiency while maintaining operational accuracy
• Increased customer engagement by 25% through proactive customer interaction and needs-based assistance
• Improved customer satisfaction by 50% through efficient POS processing, accurate order handling, and responsive service

Honors Bachelor of Computer Science - Mobile Computing - Sheridan College (2022-12)