Sandy Dhillon

Versatile, results-driven professional with extensive experience in marketing, client services, sales, and business development across real estate, insurance, and telecommunications. Skilled in building lasting client and partner relationships, developing marketing initiatives, identifying business opportunities, and delivering exceptional customer experiences. Experienced in managing projects, coordinating contracts and legal documentation, overseeing multiple priorities and deadlines, and collaborating with internal teams and external partners to ensure successful outcomes.

Known for strong communication, strategic problem-solving, attention to detail, and a proactive, hands-on approach to exceeding client and partner expectations. Resourceful, adaptable, and committed to delivering results while continuously learning and improving business processes.

Real Estate Sales Consultant / Client Relations at Exp Realty Canada (2014 – Present)

• Serve as the main contact for clients, handling phone and email inquiries, coordinating appointments, explaining processes and providing timely updates.
• Manage concurrent client files, agreements, documentation and deadlines; research issues and coordinate with lenders, lawyers, inspectors and other professionals to resolve them.
• Use of software: CRMs, Social Media, Google Suite, MS Office, other tools to maintain accurate contact records, track next steps and follow up process.
• Develop new business through relationship building, referrals and personalized service.
• Support onboarding and mentoring new real estate professionals, sharing client communication, business process and service.

Group Marketing Consultant / Product Development at The Co-operators (2007 – 2011)

• Supported group auto and home insurance marketing communications for customers and partners before moving into product development.
• Worked with underwriting, actuarial, sales and operations colleagues to clarify product information, coordinate materials and meet deadlines.
• Used customer feedback, research and market information to improve product messaging and support service and retention initiatives.

Marketing Manager at Rogers Wireless – Discover Communications (1999 – 2004)

• Developed marketing campaigns, product launches, training resources and customer communications; worked with sales teams and partners on launches and service-related initiatives.
• Worked with retail and corporate sales teams to increase sales volumes through advertising initiatives.
• Supported customer appreciation events and the introduction of an online ordering system for business customers.

Marketing Communications Manager at Primus (2005 – 2007)

Promotions Manager at iTravel2000 (2004 – 2005)

Diploma in Business Administration – Marketing – Humber College