Sarang Verma
IT Support, Customer Service
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About
With a solid foundation in engineering from Chitkara University, 6 years of experience in Customer Service and IT industry and a knack for negotiation and leadership development, my role at EXO Edge as an IT Support Specialist entailed not only technical support but also driving sales through service excellence. Prior to this, my experiences as a Team Lead at TaskUs and a Technical Support Specialist at Concentrix have honed my ability to lead and grow teams, ensuring we collectively meet our goals. My core competencies lie in transforming technical challenges into opportunities for business growth, with a focus on developing robust client relationships and fostering team success.
Experience
IT Associate at ExoEdge March 2024 – June 2024 • Handling helpdesk issues for Yardi voyager.
- Resolving technical and management tickets. Team Leader at TaskUs October 2022 — December 2023 • Resolved conflicts in a professional and timely manner.
- Evaluated team performance and provided constructive feedback to help team members improve. SME at Concentrix July 2020 — September 2022 • Handled customer complaints professionally and effectively to prevent escalation and ensure customer retention • Acted as an escalation point for complex customer inquiries and complaints Senior Customer Support Technical Advisor at Teleperformance April 2019 — December 2019 • Provided customer service and technical support to ensure customer satisfaction and loyalty • Troubleshot and resolved complex technical issues.
Customer Support
Advisor/Aux Quality Analyst at Tech Mahindra July 2017 — January 2019 • Handled costumer's queries regarding products.
- Prepared audit reports that accurately summarized audit findings, resulting in improved communication with customers.
Education
Bachelors in mechanical engineering, Chitkara university
