Saravanan Sivabalasundaram

Experienced Senior Area Manager with over 12 years of expertise in sales, marketing, office administration, and IT systems. Proven track record in achieving regional sales targets, expanding business operations, and leading high-performing teams. Adept at analyzing market trends, managing inventory, and delivering exceptional customer satisfaction. Holds an MBA with a strong foundation in IT and networking.

Senior Area Manager – North & East Nov 2017 – Nov 2024

• Administered showroom and dealer networks across North and East Sri Lanka, achieving sales targets and KPIs.
• Conducted market analysis to support strategic decision-making and increased market share.
• Recruited, trained, and developed sales staff to enhance performance.
• Oversaw inventory management and ensured merchandising quality aligned with company standards.
• Expanded business operations by identifying new branch locations and recruiting suitable personnel.
• Organized monthly area meetings, training sessions, and contingency planning for revenue growth.

Senior District Manager Dec 2012 – Oct 2017

• Managed operations for eight showrooms, achieving monthly and quarterly revenue targets.
• Spearheaded bulk sales initiatives and implemented efficient inventory management.
• Recruited and developed sales teams, maintaining high operational standards.
• Expanded regional presence by identifying new branch opportunities and leading audits and training programs.
• Promoted consistently from Trainee District Manager to Senior District Manager.

IT Outsourcer & Administrative Assistant Apr 2009 – Aug 2012

• Developed IT solutions to streamline office functions, including HR, procurement, and accounts.
• Provided comprehensive office support, including scheduling, reporting, and materials creation.
• Managed office network infrastructure, deploying and maintaining Windows Server 2008.
• Delivered technical support and implemented open-source firewall solutions.

Service Crew Apr 2007 - Mar 2009

• Providing friendly and efficient table service to customers.
• Taking orders, delivering food and drinks & maintaining table cleanliness.
• Ensuring a positive dining experience.
• Adhering to the restaurant's standards and procedures for quality service. 

Part Time Banquet Crew Apr 2007 - Mar 2009

• Providing excellent customer service to guests during large events by setting up banquet rooms.
• Serving food and beverages, attending to guest needs, and maintaining cleanliness throughout the event.
• Ensuring a smooth and enjoyable experience for attendees.

• Master of Business Administration (MBA) | Jaffna University, Sri Lanka | GPA: 2.84 (Jul 2023)
• BSc (Hons) in Information Technology (Networking) | Sunway University, Malaysia (Affiliated with Lancaster University, UK) | Grade: 2nd Class Lower (Oct 2012)
• Diploma in Information Engineering (Networking) | Sunway University College, Malaysia | Grade: 1st Class (Oct 2009)