Kirstin Dickie

19 years of experience and knowledge in customer service I am confident that I could bring value to your company.

A brief summary of the qualifications I would bring to your company includes

 Passionate energetic outgoing character

 Strong relationship skills to connect with clients and team members with a high level of professionalism

 Ability to work in a fast-paced environment.

 Proven record of providing excellent customer service

 Accuracy, attention to detail, and strong organization skills

 Fresh attitude and approach to creating new ideas to drive the business

 Passion to help others achieve healthy lifestyles with great knowledge and experience

Thank you for taking the time to consider my application. I would love the opportunity to further discuss how I may contribute to your continued success.

APRIL 2022- SEPTEMBER 2022

New Way Forming, Vancouver - General Labourer

 Carry out general clean up tasks on site

 Maintain a safe and clean workspace

 Assisted forklift while flagging to ensure safe traffic control

 Loaded and unloaded materials while using basic knowledge of rigging skills

 Inspected fall protection gear for team safety

 Lifted heavy items up to 80lbs

 Operation of hand and power tools

DECEMBER 2013 - MAY 2021

Shoppers Drug Mart, Port Coquitlam - Cosmetic Manager

 Endured that store's Cosmetic Department objectives were achieved with increment event planning

 In addition to exceeding my personal sales goals each year, my team exceeded increases yearly

 Managed financial resources, scheduling, mix of business and performance reviews

 Provided inspired leadership skills to coach and mentor

 Stayed up to date on products /promotions and trends to guide staff to continue learning

 Ensured delivery of excellent customer service through fast and accurate processing of orders,

communication, and coordinating with other vendors to resolve specific issues.

 Built and maintained business relationships with clients and vendors by providing prompt and accurate service to promote customer loyalty.

FEBRUARY 2009 - 2013

Clinique, Coquitlam - Accredited Counter Manager

 Responsible for sales and ran a +5% increase of sales

 Executed counter business plan and expectations

 Coached and motivated consultants to achieve the highest level of Clinique training

 Executed counter merchandising guidelines

 Created and executed action plans based on a marketing calendar

 Mentored skills at regional meetings to help other peer counter managers

Universal Heath + Safety, New Westminster- Traffic Control Person

JANUARY 2016

Hilltop Academy, New Westminster- Certified BCRPA Personal Trainer

SEPTEMBER 2010

Clinique, Vancouver- Accreditation of Management Certification

MAY 2004

High School, Ontario - Diploma

Awards

Clinique Diamond C Pin for personal sales exceeding $250,000