Sarina Pilon

Dedicated and empathetic Patient Care Coordinator with over 3 years of experience in healthcare administration and customer service. Proven ability to manage patient intake, schedule appointments, educate patients on medical products, and maintain accurate medical files. Adept at utilizing EMR systems, handling patient concerns with compassion, and coordinating with healthcare professionals.

Eager to leverage extensive patient engagement and administrative expertise to enhance patient care and streamline operations

Patient Care Coordinator/ Clinic Manager at CannaConnect Corp (2023-02 – 2025-10)

• Managed incoming phone calls and addressed patient concerns and complaints effectively.
• Scheduled and confirmed medical appointments, ensuring optimal clinic flow.
• Educated patients on product knowledge and utilization, promoting safe and effective use.
• Leveraged Input Health medical software for efficient patient record management.
• Executed comprehensive data entry and built detailed patient medical files.
• Maintained patient file accuracy and integrity through diligent upkeep.
• Facilitated daily communication with licensed producers regarding patient files and inquiries.
• Navigated BlueCross and Veterans Affairs Canada protocols and procedures for veteran coverage.
• Applied knowledge of medical terminology and abbreviations in daily tasks.
• Utilized familiarity with veteran terminology to enhance patient interactions.
• Oversaw daily clinic operations, including opening and closing procedures.
• Managed patient intake processes and handled all necessary documentation.
• Welcomed and provided refreshments for veterans, ensuring a comfortable environment.
• Orchestrated outreach programs and events to expand community engagement.
• Administered the Facebook page, managing media content and interactions.
• Ensured general clinic cleanliness through regular maintenance, including sweeping and dishwashing.
• Conducted regular meetings with Licensed Producers (LPs) to discuss new product releases and relay questions or concerns.
• Maintained and managed comprehensive patient lists.
• Served as a personal assistant to a veteran ambassador, managing appointments and organizing their calendar/schedule.
• Proficient in Microsoft Word, Excel spreadsheets, Adobe, and Outlook.
• Cansell certified.

Supervisor/Key Holder/Assistant Manager at Bluebird Cannabis Co (2021-03 – 2022-09)

• Delivered exceptional customer service by greeting and assisting customers.
• Managed inventory control, including receiving, stocking, and preparing orders.
• Assisted with the creation and management of purchase orders.
• Performed inventory adjustments to maintain accuracy.
• Input product information into Dutchie and Cova software systems.
• Maintained general store upkeep and organization.
• Handled cash management responsibilities accurately.
• Provided expert product knowledge to customers.
• Served as the day shift supervisor, overseeing operations and staff.
• Demonstrated proficiency in Cova and Dutchie computer software.
• Cannsell certified.

Stock and Customer Service at Fastening House (2014-08 – 2014-12)

• Provided excellent customer service, including greeting clients.
• Managed inventory operations, encompassing receiving and stocking orders.
• Executed shipping procedures efficiently.
• Performed general administration tasks to support daily operations.

Sales Assistant, Reception at Valecraft Homes (2014-01 – 2014-08)

• Delivered outstanding customer service, including greeting clients and handling administrative duties.
• Furnished prospective clients with essential information about properties and services.
• Supported Sales Representatives in their client interactions and sales processes.

Executive assistant to Manager at Urban Era Stone Corp (2012-05 – 2013-04)

• Coordinated and confirmed appointments for template and installation services.
• Utilized Microsoft Publisher and QuickBooks for various office tasks.
• Managed office payroll and performed basic accounting functions.
• Completed Record of Employment (ROE) forms for departing employees.
• Maintained organized filing systems and ensured record accuracy.

Assistant Manager/Tanning Associate at Puretan Tanning Studio (2007-11 – 2012-05)

• Served as Key Holder, responsible for facility security and access.
• Conducted daily stock inventory to ensure adequate supplies.
• Managed booking and confirmation of client appointments.
• Operated Microsoft Publisher and Helios software for studio management.
• Oversaw accounting duties, including processing deposits.
• Developed and managed employee schedules to ensure optimal staffing.
• Maintained comprehensive filing systems and records.

High school Diploma – Sacred Heart High School (2001 – 2007)