Sasha-Kay Drummond

Highly organized administrative professional with progressive experience supporting operational coordination, student services, financial administration, records management, and front-line service delivery within large post-secondary environments. Recognized for strong judgment, adaptability, and the ability to manage competing priorities while maintaining accuracy, confidentiality, and high service standards. Skilled in improving administrative processes, supporting cross-functional teams, coordinating complex tasks, and building positive working relationships with diverse stakeholders in fast-paced environments.

Operations Administrative Assistant at Northern Alberta Institute of Technology (2025-09 – Present)

• Provided operational and administrative support to Associate Deans across multiple academic programs within the department.
• Coordinated with administrative teams and internal stakeholders to support departmental operations and improve administrative efficiencies.
• Assisted with preparing and monitoring operating and capital budgets, tracking expenditures, and maintaining financial documentation.
• Gathered and reported enrolment data to support admissions planning and departmental targets.
• Supported recruitment, onboarding, payroll administration, and employment documentation processes, including contracts, appointment authorizations, and timesheet coordination.
• Assisted with the implementation of recruitment and retention initiatives to support program growth and student engagement.
• Coordinated administrative support related to facilities, equipment, and departmental resources to help maintain safe and effective learning environments.
• Handled confidential information related to staffing, budgeting, and performance matters with professionalism and discretion.
• Managed multiple priorities and shifting deadlines while maintaining accuracy and strong attention to detail in a fast-paced environment.

Business Operations Specialist at NorQuest College (2024-02 – 2025-07)

Supported program operations through administrative coordination, financial processing, records management, and front-line student support.

• Responded to student inquiries related to enrolment, waitlists, withdrawals, certificates, and program information in a professional and timely manner.
• Coordinated logistics and administrative support for meetings, events, and Program Advisory Committee activities.
• Processed invoices, maintained financial files, coordinated approvals, and supported accurate budget documentation.
• Ordered and managed program supplies and materials to support operational needs and program delivery.
• Prepared reports, evaluations, program materials, and operational documentation with strong attention to detail.
• Developed and maintained annual administrative procedures to support consistency and efficiency across program operations.
• Collaborated with faculty, students, vendors, and internal departments to support effective communication and service delivery.
• Adapted to changing operational priorities while managing multiple administrative responsibilities simultaneously.

Administrative Assistant at NorQuest College (2021-11 – 2023-03)

• Maintained credit and non-credit student records with accuracy and confidentiality.
• Assisted students with registration processes, program inquiries, and administrative support through phone, email, and in-person service.
• Troubleshot online registration issues and supported timely resolution of student concerns.
• Ensured compliance with FOIP requirements and institutional procedures while handling confidential information.
• Entered and maintained permanent academic records and student data.
• Supported high-volume administrative operations while maintaining strong customer service standards and attention to detail.

Customer Service Representative, The Core at NorQuest College (2021-12 – 2022-02)

• Delivered front-line customer service in a high-volume retail and student service environment.
• Processed student orders, managed inventory, and supported daily operational activities.
• Coordinated incoming and outgoing shipments and completed requisitions using PeopleSoft Finance.
• Responded to email and telephone inquiries professionally and efficiently.
• Worked collaboratively with staff and customers to support positive service experiences.

Diploma in Business Administration – NorQuest College (2021-05 – 2024-04)

Certificate in Basic Policing – National Police College of Jamaica (2017-06 – 2017-11)

High School Diploma – deCarteret College