Lead, Project Management - Kyndryl Canada Inc. - Canada
(2021-09)
- Managing the active BMO TPS ServiceNow FSO implementation project in Canada.
- Handling budget tracking, customer billing submissions, timesheet validation, and monthly financial forecasting.
- Utilizing the Agile tools like JIRA and Confluence for Agile sprint planning, tracking, and reporting.
- Served as Squad Lead for the Canada Bridge 2 Business Project – Wave 1 & 2 accounts, leading the identification and assessment of multiple business opportunities worth over 100k USD.
- Collaborated with global teams to design and present solutions, highlighting money-making opportunities through a hands-on session PowerPoint deck that aligned business initiatives for strategic growth.
- Led the Ansible Automation: AIOps project for clients across Canada and US, ensuring timely, quality delivery through proactive planning and issue resolution.
- Migrated Kyndryl-managed accounts into CACF (Cloud Automation Community Framework), a multi-platform integrated solution. This involved extensive exposure to cloud ecosystems, cross-platform integrations, and API-driven automation environments.
- Closely worked on Agent-Based or Workflow Automation Systems, within an AIOps-enabled automation framework supporting event correlation, monitoring automation, workflow orchestration, and automated remediation to enhance operational efficiency and service reliability.
- Led the full-scale migration of all Canadian accounts (including projects in a government setting) to the Kyndryl Bridge platform as Program/Project Manager, working closely with account teams to ensure smooth onboarding and steady-state support.
- Managed schedules, deliverables, and risks to ensure project alignment with business objectives and on-time milestone completion.
- Facilitated clear, consistent communication across teams, senior leadership and stakeholders to drive collaboration and maintain transparency throughout the project lifecycle.
- Led cross-functional teams to deliver innovative solutions, streamline processes, and enhance overall project performance and efficiency.
- Managed IT projects for government and public sector clients, including provincial and federal organizations.
Technical Project Manager - IBM Canada Ltd - Canada
(2019-05 - 2021-08)
- Led multiple high-priority projects as Market Project Manager for clients across Canada and the US, managing complex timelines and deliverables while ensuring strategic alignment.
- Worked within cross-functional teams (business, technology, risk) supporting end-to-end delivery, including testing, deployment, and performance monitoring.
- Handled end-to-end project execution, including planning, checklist creation, scheduling kick-off and status meetings, and coordinating efforts between account teams and clients.
- Facilitated regular status calls (daily/bi-weekly) throughout pre-boarding, implementation, and post go-live phases to maintain alignment and transparency.
- Enhanced project efficiency by identifying risks early, resolving defects proactively, and implementing health checks - reducing delays by 20%.
- Recognized as IBM Super Learner Bronze (2020) for completing 125+ hours of training and earning 3 professional development badges.
Software Engineer - HCL Technologies Ltd
(2014-08 - 2018-08)
Projects: Johnson & Johnson Health care Products: LEGO NEURO CARE METER, ASP PHOENIX, APOLLO READER, ASP ETX-R, STAS.
- Worked as a Defect Prevention Analyst (DPA) and assistant Project Manager role in the project.
- Executed Multiple testing like Unit testing, Sanity Testing, Formal, Regression Testing, Systems testing, Manual testing, automation testing and Multilingual testing using tools and different software's.
- Designed and developed software scripts using multiple techniques for hardware's and software tools.
- Experience in issue fixes, CR issues for backend modules, change requests review and time estimates.
- Customer interactions for the design changes, requirement updates and POC Deliverables.
- Published Internal White paper on JavaFX embedded implementation.
- Delivered a complete automation Tool project using Python- design to delivery – for reducing manual efforts and drive the software applications automatically, with a GUI design (an extra effort).
- Supported client proposal creation across multiple domains and contributed to solution development.
