Sebastian Pedersen

Customer-focused and dependable professional with experience delivering high-quality service in fast-paced environments. Skilled at handling transactions accurately, communicating with diverse customers, and maintaining a positive and welcoming experience. Proven ability to multitask, stay organized under pressure, and work collaboratively with team members to achieve operational goals.

Currently pursuing a Software Development diploma at SAIT, bringing strong problem-solving, attention to detail, and technical proficiency that support efficient and accurate service operations.

Cast Member at Cineplex (2024-03 – 2025-12)

• Deliver friendly, efficient service in a high-volume entertainment environment serving hundreds of customers daily
• Process customer purchases accurately while maintaining speed and professionalism
• Resolve customer questions and concerns calmly to ensure a positive guest experience
• Collaborate with team members to maintain smooth operations during busy periods
• Demonstrate reliability, attention to detail, and strong customer communication

Waterslide Monitor at City of Calgary (2023-04 – 2025-04)

• Ensure safety and positive experiences for patrons in a busy recreation facility
• Communicate clearly with visitors from diverse backgrounds while maintaining a welcoming environment
• Monitor operations carefully and respond quickly to situations requiring attention
• Work closely with team members to maintain efficient facility operations and safety standards

Sales Associate at Value Village (2022-03 – 2022-06)

• Provided customer service and assisted shoppers with purchases and product inquiries
• Operated tills and handled cash transactions with accuracy and accountability
• Maintained organized work areas and supported store operations during peak hours
• Worked collaboratively with staff to meet customer service goals

Cashier/Dishwasher/Cook at Crumbs and Sprinkles (2018-05 – 2018-09)

• Managed front-counter transactions and customer orders in a small business environment
• Assisted with kitchen operations while maintaining cleanliness and efficiency
• Demonstrated initiative, reliability, and ability to learn quickly in a fast-paced setting

Diploma in Software Development – Southern Alberta Institute of Technology

High School Diploma – All Saints Senior High School (2023-06)