Tirth Patel

Customer-focused professional with experience in sales, customer service, and team leadership in high-volume retail environments. Skilled in building client relationships, identifying customer needs, and delivering tailored solutions. Currently pursuing the OTL (Other Than Life) Insurance Licensing Program to build a career as an Insurance Advisor focused on exceptional client service.

Front Team Lead - Sales Associate - ValueVillage - Toronto, ON

(2024-08)

• Led front-end customer service operations in a high-volume retail environment, ensuring efficient checkout processes, minimizing wait times, and consistently delivering an exceptional customer experience while maintaining operational efficiency.
• Supervised and coached a team of sales associates, delegating daily responsibilities, providing performance feedback, and ensuring that service standards, operational procedures, and productivity goals were consistently achieved.
• Resolved complex customer concerns and service escalations professionally, using strong communication, problem-solving, and conflict-resolution skills to maintain customer satisfaction and build long-term trust.
• Built strong customer relationships through consultative, needs-based service, identifying customer requirements, recommending suitable products, and contributing to daily sales targets through effective upselling and cross-selling techniques.

Sales Associate (Athlete) - Nike - Vaughan Mills, ON

(2025-10 - 2026-03)

• Applied Nike's SOLE (Serve, Offer, Listen, Elevate) service model to understand customer needs, build trust, and deliver personalized product recommendations that enhanced the overall customer experience.
• Provided outstanding customer service by assisting with purchases, returns, exchanges, and product inquiries while resolving customer concerns professionally to ensure high customer satisfaction and loyalty.
• Processed cash, debit, credit, and mobile transactions accurately using POS systems, maintaining cash handling accuracy, completing daily reconciliations, and ensuring compliance with company policies.
• Achieved sales targets through consultative selling, cross-selling, and upselling while building strong customer relationships and recommending products that best met customers' needs.

Data Analyst Intern - ICE ROBOTICS - Toronto, ON

(2025-07 - 2025-10)

• Analyzed and organized program data to identify trends, generate reports, and provide actionable insights that supported business decisions and improved operational efficiency.
• Developed dashboards and performance reports to track key metrics, communicate findings to stakeholders, and support data-driven decision-making.
• Collaborated with educators, program coordinators, and team members to gather information, address business needs, and enhance customer and program experiences.
• Demonstrated strong analytical, communication, and problem-solving skills by evaluating feedback, identifying improvement opportunities, and delivering accurate results with a high level of attention to detail.

Post Graduate Diploma - AI & ML - Lambton College (2024-01 - 2025-08)

Bachelor - Information Technology - Gandhinagar University (2019-05 - 2023-05)