Sej Sibl

Motivated and recently certified Medical Office Assistant with over 10 years of experience in high-volume, accuracy-driven administrative environments. Proficient in EMR systems, patient scheduling, and HIPAA-compliant data management. Dedicated to delivering exceptional patient service and supporting efficient clinical operations through strong multitasking and professional communication.

Medical Office Assistant (Practicum) - West-end Medical Clinic - Saskatoon, SK

(2025-10 - 2025-11)

Gained hands-on experience in a fast-paced clinical setting, assisting with patient intake and room preparation.

• Performed clinical tasks including taking vitals and supporting medication administration under supervision.
• Managed front-desk operations using EMR systems for appointment scheduling and patient file updates.
• Maintained strict patient confidentiality and followed HIPAA-compliant protocols for all medical records.
• Provided professional customer service, addressing patient inquiries and ensuring a smooth clinic flow

Medical Office Assistant (volunteer) - West-Gate Medical Clinic - Saskatoon, SK

(2025-11 - 2026-05)

• Helped a patient with complex needs access care.
• Served as a primary resource for booking patients.
• Managed equipment availability and ensured efficient patient flow.
• Supported staff to optimize and procedure room for usage.

Junior Officer – General Banking - Social Islami Bank Ltd. - Dhaka, Bangladesh

(2016 - 2023)

• Managed high-volume financial transactions and sensitive client data with 100% accuracy and strict confidentiality.
• Increased client engagement by 20% through efficient intake processes and professional service.
• Monitored account activity to ensure full compliance with regulatory standards and resolved complex inquiries.
• Streamlined office workflows to handle high-volume administrative tasks in a fast-paced environment.

Customer Care Crew Member - Grameen Phone - Dhaka, Bangladesh

(2013 - 2016)

• Provided professional support and accurate information regarding complex products and services.
• Processed high-volume service transactions and service-related documentation effectively.
• Tracked service metrics and documented outcomes to ensure quality control and operational efficiency.

Certificate - Medical Office Assistant & Unit Clerk - MCG Career College (2025-12)

Master of Business Administration - M.B.A - Stamford University of Bangladesh

Bachelor of Business Administration - B.B.A - National University of Bangladesh