Kiran Dhaliwal

Compassionate and highly organized Medical Office Administrative Assistant with 7+ years of experience supporting physicians, patients, and healthcare teams in busy family practices, diagnostic laboratories, and high-volume clinical environments across Ontario. Skilled in medical administration, patient registration, appointment scheduling, EMR systems, clinical support, injections, patient triage, and medical documentation. Experienced assisting physicians during examinations, Pap tests, minor procedures, suturing, dressing changes, and pediatric care while maintaining PHIPA compliance and exceptional patient service.

Recognized for professionalism, multitasking abilities, and strong communication skills in fast-paced healthcare settings.

Medical Office Administrator / Clinical Assistant - Med Health Labs - Brampton, ON

(2025-03)

• Managed front desk and laboratory administrative operations in a fast-paced healthcare environment
• Verified patient demographics, health cards, and laboratory requisitions with high accuracy
• Assisted physicians and healthcare staff with patient coordination and clinic workflow
• Maintained accurate patient documentation while ensuring PHIPA compliance
• Supported workflow improvements to enhance clinic efficiency and reduce delays
• Delivered professional and compassionate patient service

Medical Office Administrator / Customer Support Agent - LifeLabs - Mississauga, ON

(2023-11 - 2025-03)

• Managed 80+ patient calls daily in a high-volume healthcare environment
• Scheduled appointments and completed patient registrations using EMR systems
• Resolved billing inquiries and patient concerns professionally and efficiently
• Educated patients regarding laboratory procedures and appointment preparation
• Maintained confidentiality and accurate patient records in compliance with PHIPA standards
• Demonstrated strong multitasking and communication skills in a fast-paced setting
• Coordinated patient flow and appointment scheduling to improve clinic efficiency
• Maintained accurate EMR records, referrals, and medical documentation

Medical Office Administrative Assistant / Clinical Support Staff - Castlemore Family Medical Centre - Ontario

(2020-05 - 2023-10)

• Managed appointments, patient check-ins, and clinic workflow using Accuro EMR
• Assisted physicians with patient examinations and clinical procedures
• Performed patient intake, triage, and vital signs monitoring
• Supported physicians during minor surgical procedures and Pap tests
• Administered injections and assisted with immunization procedures
• Processed referrals, medical forms, scanning, and faxing accurately

Medical Office Administrator / Clinical Assistant - Mayfield Medical Clinic - Ontario

(2015-07 - 2020-04)

• Coordinated front desk operations and appointment scheduling in a busy clinic setting
• Assisted physicians with patient preparation and routine clinical procedures
• Performed patient triage, vital signs monitoring, and documentation
• Assisted with injections, dressing changes, and clinical support duties
• Maintained accurate EMR data entry and patient records

Diploma - Medical Office Administrator - Medix College (2014 - 2015)

Diploma - Healthcare Administration - India (2010 - 2010)

Master of Education - Education - India (2007 - 2008)