Selvi Vanderkoen

Finance and accounting professional with 20+ years of experience in payment operations, accounts receivable, and project accounting across multinational corporations. Proven track record of improving reconciliation accuracy, reducing DSO, and streamlining billing processes. Financial analysis with strong cross-functional collaboration and problem-solving abilities.

Senior Analyst - Farrell LLP Immigration - Toronto, ON

(2025-04 - 2026-06)

• Analyze, process, and reconcile payments, ensuring compliance with internal controls and SLAs.
• Perform daily reconciliation of payments and deposits across multiple systems, improving accuracy, and reducing discrepancies.
• Manage broker follow-ups and collections to support timely recovery of outstanding balances.
• Generate and distribute customer statements, including printing, emailing, and mailing, while updating customer accounts.
• Monitor banking transactions, including cash and cheque reconciliations, to ensure timely money transfers by partners.
• Collaborate with customers, agents, and financial institutions to resolve payment and billing issues efficiently.
• Lead and manage an operations team supporting high-volume clients, including ByteDance.
• Process approximately 50 ACH payments and reconciliations daily with TD Bank.

Senior Analyst, Payment & Billing Operations - Deloitte US Immigration - Toronto, ON

(2022-11 - 2025-03)

• Analyze, process, and reconcile payments, ensuring compliance with internal controls and SLAs.
• Perform daily reconciliation of payments and deposits across systems, improving accuracy, and reducing discrepancies by 15%.
• Manage broker follow-ups and collections, supporting timely recovery of outstanding balances.
• Ensure timely money transfers by partners and daily monitoring of the banking transactions including cash and cheque reconciliation management as the priority.
• Identify and implement process improvements, establish performance benchmarks that improve team efficiency by 10%.
• Collaborate with customers, agents, and financial institutions to resolve payment and billing issues.
• Lead and manage a operations team supporting high-volume clients (e.g., Amazon, Tik Tok) ensuring consistent delivery across 200+ case processes daily

Accounts Receivable Specialist - Travelers Insurance - Toronto, ON

(2019-01 - 2021-01)

• Managed end-to-end accounts receivable, including invoicing, collections, dispute resolution, and payment application.
• Reduced aging receivables by 20% through proactive follow-ups and improved customer communication.
• Conducted monthly reconciliation of accounts and supported financial reporting.
• Coordinated with internal stakeholders (sales, customer service, pricing) to resolve client billing disputes efficiently.

Accounts Receivable Specialist - Stericycle - Toronto, ON

(2017-01 - 2018-12)

• Managed portfolio of customer accounts receivable, including billing, collections, and dispute resolution.
• Achieved company objectives for cash collections, DSO, and aging by proactively engaging with clients.
• Prepared credit and adjustment requests with appropriate documentation to support financial decisions.
• Built strong relationships with sales, pricing, and customer service teams to resolve client disputes.
• Created a payment plan to negotiate payments with debtors and provide written correspondence.
• Processed bill adjustments (credit notes and bill reversals) based on consultations with or instructions.

Project Accountant - Tetra Tech Engineering (formerly Wardrop Engineering) - Toronto, ON

(2012-01 - 2013-11)

• Coordinated monthly reporting cycle of revenue, creating reports on project status and client invoices.
• Calculated monthly revenue and managed billing cycles to ensure accuracy.
• Supported project management with financial analysis, contract documents, and change orders.
• Collaborated with credit and collections of personnel to reconcile outstanding receivables.

Remittance Application Specialist - GE Commercial Finance - Toronto, ON

(2005-01 - 2010-12)

• Processed payments via EFT, cheque, wire transfer, and lockbox, posting to appropriate accounts.
• Performed daily bank reconciliations and ledger postings, ensuring compliance with accounting procedures.
• Automated receivables processes through GECARS platform migration, increasing efficiency.
• Investigated potential money laundering risks and ensured compliance with monitoring procedures.

Diploma - Accounting - Sheridan Institute of Technology and Advanced Learning (1998)