Philobateer Youssef

Detail-oriented IT support and administrative professional with 5+ years of experience in technical troubleshooting, system updates, data management, and client support. Skilled in Microsoft 365, Windows 11, macOS, iOS, EMR systems, and programming (HTML, CSS, Python, JavaScript). Strong ability to diagnose technical issues, support end users, maintain inventory, and ensure accurate system documentation.

Adept at working in fast-paced environments with excellent organization, communication, and analytical skills.

Pharmacy Assistant / Administrator (Casual) - Vaughan Medical Clinic / HealthShield Pharmacy - Vaughan, ON

(2025-11)

• Handled check-in with 200+ patients, validating their health cards, checking their vision, height, and weight by using EMR Oscar, hence ensuring complete patient records in accordance with provincial regulations
• Assisted with checking prescriptions, counting the number of pills, and replenishing medication refills and maintaining inventory, leading to high customer satisfaction and high efficiency
• Carried out administrative roles such as checking voicemails, answering phone calls, and scheduling patients for their doctor visit, thus facilitating the communication between customers and the clinic
• Bridged communication between external clinics and hospital teams to streamline patient care coordination, such as verifying prescriptions and refills

Deputy returning officer (Seasonal) - Elections Canada - Toronto, ON

(2025-06 - 2025-08)

Administered the vote with oversight from a supervisor

• Issued a ballot to an elector after they are satisfied that the elector is eligible and ready to vote at their desk
• Reviewed the ID and any other documents the elector brings to the voting desk
• Completed extra procedures and documents to get the elector ready to vote
• Used a flow chart to help work out each elector's situation
• Sorted the ballots, counts the votes for each candidate
• Recorded the results of voting at their voting desk

Data Entry Level Administrator - Xyna International School - Concord, ON

(2024-09 - 2025-03)

• Organized 900+ files in numerical sequence and added labels to corresponding envelopes
• Answered 500+ phone calls and sufficiently addressed customer inquiries and de-escalated conflicts
• Handled daily counts of office equipment inventory to ensure staff had sufficient equipment
• Kept track of 900+ headphone batteries, ensuring they were fully charged and replaced for the use of headphones the next day
• Created seating charts for international students for when writing the exams
• Updated computer systems in accordance with institutional policy

Research Office Support - Access Now - Virtual

(2021-05 - 2022-10)

• Played a key role in determining location accessibility standards and compliance in accordance with Ontario Regulation Code 191/11, such as assessing entrances of various locations for wheelchair compatibility and recommending improvements for wheelchair accessibility
• Gathered and verified imageries of building entrances to determine site accessibility within the application and accurately entered data on MS Excel spreadsheets, facilitating follow-ups with the Ontario Government

Bachelor of Arts - Applied Arts and Technology - Georgian College (2022)

CICE Certificate - Georgian College (2022)