Serena Cappuccio

At my core, I love to work with the public. It is an absolute joy to work with clients and to have worked with the clients I have throughout the years.

Work Experience

1. Assistant to Office Manager 2016-2017
   1. Company: East West - Part-time - St. Michel, QC - weekends

• Answering the phone (transferring calls, making appointments), filing.
• Reference name: Candida Vieira: 

1. Customer Service Representative 2019-2020
   1. Company: Indigo – Part-time – Place Montreal Trust, Downtown Montreal– weekdays + weekends.
      • Stocking shelves
      • Tending to customers & customer inquiries
      • Cashier
      • Store upkeep
2. Front Line Staff 2020-2020
   1. Fuzz Wax Bar - Montréal, QC 2020-2020
      • Managed the front of the store (store upkeep, cleaning, answering phone calls, assisting store manager) Manage client affairs (Complaints, booking appointments, cancelling, rescheduling, managing crises) 
      • Cleaning entire store
      • Managing other staff (checking room quality/cleanliness, regulating break times)
3. Game Master 2020-2021
   1. A/Maze – full time – Fairview, Pointe-Claire- open availabilities
      • Running escape games, giving hints to teams, greeting and speaking with clients, store upkeep and cleaning, counting cash, open and closing the store.
4. A/Maze Manager 2021-2022
   1. A/maze promotion- full time
      • Running escape games, giving hints to teams, greeting and speaking with clients, store upkeep and cleaning, answering and handling emails, creating schedules, hiring employee’s, training employee’s, crisis responses, scheduling events, payroll calculations and maintenance, opening and closing store.

Education

1. Law, Society and Justice - Completed
   1. Dawson College - Montreal, QC
   2. August 2017- June 2020
2. High School Diploma - Completed
   1. St-Georges High school - Montreal, QC
   2. September 2012 to June 2017 
3. McGill University- In progress, year 2. 
4. Honors bachelor’s degree in Classical Studies
5. Minor in History and Anthropology
6. Montreal, QC.