Serge Ekoudi
Customer Service Agent | Customer Support & Call Center
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About
Customer service & data collection and processing professional with over 5 years of experience in customer support, file management and multichannel communication in demanding environments (banking, telecommunications and services).
Recognized for: active listening, solution-oriented approach and interpersonal ease, thoroughness, professionalism, analytical mindset, attention to detail, positive curiosity, determination, strong work ethic…
Experience
Bilingual Advisor – Customer Service - RBC
(2024-01 - 2025-12)
Management of bilingual customer inquiries, file analysis and strict adherence to quality and compliance standards.
Call Center Agent – Customer Service - IOS Solutions / Fido
(2021-01 - 2024-12)
Handling of high volumes of inbound calls, customer account updates and contribution to client retention.
Service Agent – Customer Support - GDI Services aux immeubles
(2018-01 - 2020-12)
Follow-up on customer requests and coordination with internal teams.
Education
Bachelor's Degree - Law and Taxation - Université de N'Gaoundéré
Certificate - Law and Taxation – Barreau du Québec option - Université de Montréal
DEC - Legal Technology - Institut Teccart
